#vacancy #support #job #English #Estonia #remotework
Position: Customer Support Specialist (English)
Company: ContentQuo
Location: Tallinn, Estonia / Remote
Format: 5/2
**Your future tasks:
**-Evaluate and prioritize customer support cases
-Diagnose and troubleshoot technical problems, including account setup, product configuration, email deliverability, browser-specific behavior, etc.
-Track issues through to resolution, within agreed time limits
-Talk clients through a series of actions via email or chat, until they’ve solved a
technical issue
-Create bugs in our bug tracking system (JIRA) with all information needed to fix
-Edit product configuration files and perform database changes on customer behalf
-Provide prompt and accurate feedback to customers
-Manage multiple open issues at one time based on priorities and impact
Follow up with users to ensure their problem was effectively solved
Check full job description in the attached PDF file 👀
Our contacts:
[email protected] / @ContentQuo