#vacancy #product #PM #Cyprus

Senior Product Manager for MSP360 Team **

**MSP360 builds backup and data-protection software for MSPs and IT teams: endpoint and server backup, Microsoft 365 / Google Workspace backup, immutable and cloud storage, and related management tools. Customers run multi-tenant environments. They care about restore reliability, license cost, storage cost, and how fast technicians can work.

We are looking for a highly customer-oriented Middle+ Product Manager to join our team. In this role, you will focus heavily on customer discovery, market research, and user feedback, bridging the gap between real user pain points and our product direction.

Responsibilities:

⁃ Deep Customer Discovery: Conduct continuous user interviews, surveys, and win/loss analyses to deeply understand customer workflows, pain points, and feature needs.
⁃ Customer Advisory & Beta Programs: Run early adopter programs, beta testing, and customer feedback loops to validate ideas before full rollout.
⁃ Market & Competitive Intelligence: Analyze market dynamics, competitor offerings, and customer purchase motivations in the MSP and B2B IT space.
⁃ Strategy & Roadmap: Define and advocate for the product vision and roadmap based on real user evidence, business goals, and NPS metrics.
⁃ High-Level R&D Alignment: Translate customer requirements and business use cases into clear functional specifications for the engineering team (leaving daily sprint execution to dev leads).
⁃ Product Analytics: Track key product usage metrics, feature adoption, and user satisfaction indicators to drive continuous improvement.
⁃ Marketing & Sales Support: Partner with PMM and Sales teams to ensure new features address actual buyer needs and are clearly communicated to the market.

Requirements and skills:

⁃ Experience: Minimum of 3–5 years in B2B Product Management (SaaS, Cloud Infrastructure, or Managed Services preferred).
⁃ Strong CustDev Expertise: Proven track record of conducting user research, in-depth interviews, and converting qualitative feedback into actionable insights.
⁃ Business & User-Centric Mindset: Ability to prioritize feature requests based on customer value and business impact rather than purely technical complexity.
⁃ Analytical Skills: Experience working with usage data, NPS, retention, and qualitative feedback loops.
⁃ Frameworks: Familiarity with Pragmatic Marketing, Product-Led Growth (PLG), or Continuous Discovery Habits is a big plus.
⁃ Communication: Exceptional listening and communication skills in English (C1).

📩 Want to join our team? Please submit your resume to [email protected] or in DM @sky_inside

#vacancy #support #Armenia #remote


Level 1 Support Engineer for MSP360 Team

⚡️⚡️⚡️ Who we are

We are an international SaaS company that provides solutions for cloud data management and monitoring. We use our 15 years of experience in the Backup sphere and advanced technologies to help customers to make sure their data is safe and secure. We deliver data protection, provide remote support and simplify IT management. We’re passionate about delivering real value to our customers.

Now we are looking for a Technical Support Engineer who will be able to provide support and troubleshooting for customers via phone, email, and remote connection.


✅ Key Responsibilities

- Handling new cases according to SLA;
- Providing initial technical and customer support;
- Troubleshooting application and environmental issues that occur during the usage of our products;
- Escalating complex cases to higher support tiers;
- Documenting all customer interactions in our CRM and answering phone calls from customers;
- Improving customer satisfaction rate;


✅ Qualifications

- Fluent in written and spoken English;
- Ability to learn, understand and explain technical information;
- Basic understanding of at least some of the following areas:
• Cloud Services (AWS, Azure, GCP)
• Virtualization platforms
• Windows Server OS (2008 R2 and higher)
• *nix
• Networking (TCP/IP, DNS, DHCP)
• Microsoft Enterprise infrastructure (Exchange, AD, Microsoft 365);
• Google Workspace (former G Suite)
                       
Would be a plus knowledge of some of the following areas:

• Microsoft Enterprise infrastructure (Exchange, AD, Office 365);
• Scripting tools (Powershell, Bash);
• G-Suite;
• Familiarity with backup solutions.

✅ We offer:

- Opportunity for professional growth within an international SaaS company;
- Strong technical onboarding; interesting and complex products that bring value to - businesses around the world; large number of technologies;
- Work with foreign customers in the B2B field;
- Experience-sharing with American peers;
- Flexible working hours (8 hours per day; 5/2 - Mon-Fri without night shifts)
- Ability to work from remotely;

📩 Want to join our team? Please submit your resume to [email protected] or in DM @sky_inside

#vacancy #tehnical_account_manager #TAM #hybrid #remote

Technical Account Manager for MSP360 Team **
**
⚡️⚡️⚡️ **Who we are

**MSP360 builds backup and data-protection software for MSPs and IT teams: endpoint and server backup, Microsoft 365 / Google Workspace backup, immutable and cloud storage, and related management tools. Customers run multi-tenant environments. They care about restore reliability, license cost, storage cost, and how fast technicians can work.

✅ **What you will do

Account ownership
** - Own a named mix of high-growth and mid-market MSP / IT accounts.
- Keep a short success plan per account: who they are, how they use us, friction, expansion path, next action.
- With Customer Success Managers, run health checks, QBRs, and reviews after incidents or major product changes.

**Technical advisory
** - Learn each stack: Windows / Linux / Hyper-V / VMware, M365 or Google tenants, storage (Wasabi, B2, S3, local), RMM/PSA in use.
- Review backup design: retention, immutability, restore tests, failed-job noise vs real risk.
- Help them use the product as designed: multi-tenant setup, roles, storage policy, reports technicians actually open.
- Explain product limits and roadmap in plain language.

**Escalation and internal glue
** - Own technical escalations to the end. You do not replace Support. You stay until the customer sees the result.
- Work with Support, SE / pre-sales, Product, and Engineering. Bring patterns back: repeat bugs, “Closed–No Response” tickets, restore gaps.
- Flag bad CRM data: wrong account type (MSP vs vertical ISV/OEM vs internal IT), wrong company name, missing TAM owner.

**Growth in the book
** - Spot real expansion only: extra workloads, Linux, M365/Google backup, more endpoints, storage, Premium Support, RMM if it fits.
- Give CSMs the technical facts for the commercial talk. You recommend. They close.
- Protect renewals: license mix, failed jobs, open P1s, unused features they already pay for.

**Voice of Customer
** - Send product feedback with evidence (ticket IDs, restore cases, modules adoption and UI friction).
- Nominate high-growth or high-friction accounts for VOC calls.

✅ **Qualifications

Must have
** - 4+ years in a customer-facing technical role: TAM, senior support, SE, service delivery, or backup/DR.
- Hands-on backup and restore. You can discuss retention, RPO/RTO, immutability, and why a job is red.
- Comfortable with MSP multi-tenant work: many end-clients, license math, technician time.
- Clear writing. One page per account: Who / Uses / Friction / Expansion / Risks / Next action.
- Stable in escalation. You can talk to an angry owner and a tired L2 tech on the same day.
- Comfortable with Rest API.

**Strong plus
** - Worked in an MSP, or sold / supported MSPs.
- M365 / Google backup, Azure or AWS storage, Hyper-V / VMware.
- RMM/PSA familiarity (ConnectWise, Autotask, Ninja, etc.).
- CRM discipline: notes other people can act on.

📩 Want to join our team? Please submit your resume to [email protected] or in DM @sky_inside

#vacancy #sales #remote

Business Development Representative for MSP360 Sales Team

⚡️⚡️⚡️ Who we are

We are an international SaaS company that provides solutions for cloud data management and monitoring. We use our 14 years of experience in the Backup sphere and advanced technologies to help customers to make sure their data is safe and secure. We deliver data protection, provide remote support and simplify IT management. We’re passionate about delivering real value to our customers.
And now we are seeking a talented and proactive Business Development Representative to build together a world-class sales team to scale our impact.

As a BDR you will be at the front line of our sales process. You’ll guide prospective customers through the first stage of their journey with us, uncovering their challenges and introducing them to solutions that fit—before handing them off to our Customer Onboarding Specialists for deeper support.

✅ Key Responsibilities

- Engage rapidly with potential customers across email, phone, and LinkedIn to ensure timely follow-up (US time-zone)

- Qualify inbound leads and create opportunities, while also re-engaging cold leads, past prospects, or former customers who may benefit from our solutions again.

- Support prospective customers via website chat, guiding them with relevant product information and resources.

- Conduct discovery conversations to understand prospects’ needs, pain points, and business challenges.

- Build and apply a strong understanding of our product to support meaningful conversations with prospective customers.

- Relay feedback from prospects to improve messaging, campaigns, and overall go-to-market efforts.

✅ Qualifications

- 1–2 years of experience in an SDR, BDR, or inside sales role within a SaaS or B2B environment.

- Strong communication skills across written, verbal, and presentation formats.

- Motivated, relationship-oriented, and committed to creating positive first experiences for prospective customers.

- Skilled in consultative conversations and comfortable handling objections with professionalism.

- Open to cold outreach responsibilities if required in the future.

- Fluent English

✅ We offer:

- Flexible Employment as a Contractor

- Opportunities for professional growth and promotion within the Cloud SaaS Application development space

- Competitive salary and performance-based commission

- Career progression opportunities

- Training, mentorship, and ongoing professional development

- A collaborative and high-energy team environment.

📩 Want to join our team? Please submit your resume to [email protected] or in DM @sky_inside

Всем добрый вечер! Никто случайно не продает капли neptra? Или может кто знает, где на Кипре можно купить 🙏

#vacancy #Cyprus #marketing #campaigns

Marketing Campaigns Manager for MSP360 Marketing Team

We are looking for a dynamic and results-driven Marketing Campaigns Manager to join our growing marketing team. 

⚡️⚡️⚡️ Who we are

We are an international SaaS company that provides solutions for cloud data management and monitoring. We use our 13 years of experience in the Backup sphere and advanced technologies to help customers to make sure their data is safe and secure. We deliver data protection, provide remote support and simplify IT management.

Now we are looking for a dynamic and results-driven Marketing Campaigns Manager to join our growing marketing team. 

Key Responsibilities:

- Plan, orchestrate, and analyze marketing campaigns across email, SM, content, paid, and other channels

- Own the email marketing channel — from strategy and segmentation to hands-on execution, including building and sending campaigns in HubSpot

- Collaborate cross-functionally with product, sales, and content teams to align campaigns with business goals

Requirements:

- Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus.

- 3+ years of experience in B2B marketing, preferably in the SaaS or IT industry.

- Exceptional written and verbal communication skills.

- Fluent English

- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.

- Excellent project management skills.

It would be a plus if you also have:

- Basic Figma skills, so you don’t ask the design team to make very small tweaks when you need them

- Hands-on experience with ESP systems, preferably HubSpot

- Basic SEO knowledge

- Basic SQL knowledge

**What we offer:
**
- Office-based work in Paphos or hybrid/remote from other cities in Cyprus;

- Cyprus residence permits for employees and family members turnkey;

- Health insurance;

- 100% paid vacation and sick leave;

- Opportunities for professional growth and promotion within the Cloud SaaS Application development space;

- Competitive salary ranges depending on skills and expertise;

P.S.
Remote is negotiable, depends on the location

Всем добрый день! Никто случайно не продает семинтру?

#vacancy #Cyprus #marketing #campaigns

Marketing Campaigns Manager for MSP360 Marketing Team

We are looking for a dynamic and results-driven Marketing Campaigns Manager to join our growing marketing team. 

⚡️⚡️⚡️ Who we are

We are an international SaaS company that provides solutions for cloud data management and monitoring. We use our 13 years of experience in the Backup sphere and advanced technologies to help customers to make sure their data is safe and secure. We deliver data protection, provide remote support and simplify IT management.

Now we are looking for a dynamic and results-driven Marketing Campaigns Manager to join our growing marketing team. 

Key Responsibilities:

- Plan, orchestrate, and analyze marketing campaigns across email, SM, content, paid, and other channels

- Own the email marketing channel — from strategy and segmentation to hands-on execution, including building and sending campaigns in HubSpot

- Collaborate cross-functionally with product, sales, and content teams to align campaigns with business goals

Requirements:

- Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus.

- 3+ years of experience in B2B marketing, preferably in the SaaS or IT industry.

- Exceptional written and verbal communication skills.

- Fluent English

- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.

- Excellent project management skills.

It would be a plus if you also have:

- Basic Figma skills, so you don’t ask the design team to make very small tweaks when you need them

- Hands-on experience with ESP systems, preferably HubSpot

- Basic SEO knowledge

- Basic SQL knowledge

**What we offer:
**
- Office-based work in Paphos or hybrid/remote from other cities in Cyprus;

- Cyprus residence permits for employees and family members turnkey;

- Health insurance;

- 100% paid vacation and sick leave;

- Opportunities for professional growth and promotion within the Cloud SaaS Application development space;

- Competitive salary ranges depending on skills and expertise;

P.S.
Remote is negotiable, depends on the location

Непонятно( аналог и рады продать, но говорят - никак. Мол не закупали, просто Gesy предоставили. Мы думали у доктора рецепт попросить через систему, но уже у добрых людей забрали бутылек

За сегодня успели выяснить что дюфолак продается на Северной части (вдруг кому пригодится). И есть аналог, но продается/выдается только через Gesy