#CV #VIPManagement #AccountManager

Hello, my name is Hielke. I’m 29 years old and I’m from the Netherlands.

I'm an experienced customer-focused professional with 5+ years of experience in Responsible Gambling, VIP management, customer service, and retention.

Progressed from Customer Service Representative to Responsible Gambling Specialist, Supervisor, Analyst, and Outbound Specialist.

Experienced in managing high-value customers, customer retention, behavioural analysis, risk assessment, KYC/SoF checks, complex case handling, outbound engagement, and cross-department collaboration. Skilled at building strong customer relationships while maintaining compliance and a high level of service.