#CV #Servicemanagement #Projectmanagement

Service Delivery Manager, 17 years in managing external commercial IT services for international B2B customers (banks, FMCG, enterprise – RBS, Bridgestone, CRH).
Core skills – Incident management, Problem management, Change management, Release management, SLA, KPI and service metrics (FRT/MTTR/AHT/CSAT/TTR).
Hands-on experience with MS (on-prem, Azure, M365, Intune)
Built and optimized service functions, including from scratch (Service Transition), on ITIL/ITSM processes;
Managed Distributed teams (Network engineers, developers, QA, DevOPS) up to 30-35 people.