#vacancy
We’re hiring: Communication & Empathy Coach (VIP Support / VIP Managers) — iGaming

We’re looking for a hands-on Communication & Empathy Coach / Trainer to work with our VIP Support / VIP Managers (with a strong chance to later scale the program to the wider Customer Support team).

The challenge: our VIP chat communication isn’t consistently empathetic. Many agents struggle to read the player, mirror emotions, recognize the real “VIP pain points,” and choose the right tone/words to build trust and keep the conversation constructive.

What you’ll do:

- Review VIP chats/emails and identify patterns, gaps, and best practices
- Provide written + verbal feedback (message rewrites, coaching notes, live debriefs)
- Run 1:1 coaching and case reviews to improve empathy, tone, structure, and de-escalation
- Help build / refine VIP tone of voice standards, playbooks, and phrase libraries
- Work closely with QA/Team Leads to drive measurable improvement
- (Optional) Support AI training / prompt & dataset guidance focused on empathy and communication quality

What we’re looking for:

- Strong background in Customer Support / VIP service with proven coaching/training impact (Coach/Trainer, QA Coach, Team Lead, Supervisor, etc.)
- Excellent written communication and the ability to “hear” emotion in text
- Skills in consultative selling / persuasive communication (without being pushy)
- Understanding of influence techniques / NLP (as a plus) and handling manipulation ethically
- Confidence in coaching adults: clear structure, tactful feedback, behavior change focus
- Fluent English and Russian (spoken + written)

Location & format:
We consider Cyprus (hybrid preferred) and fully remote candidates.

For all details (scope, team, compensation, process) — please DM @ZubarevaAnna

#vacancy #HRGeneralist #Cyprus #office
**
HR Generalist (Cyprus-based)**
Russian-speaking
Salary: €3000–€4000 (net)
Location: Cyprus office (preferred)
Team size: ~300 employees

About the Role

We are looking for an experienced and proactive HR Generalist to take ownership of day-to-day people operations across several countries. You will be the go-to person for all HR-related topics - from onboarding and employee engagement to people analytics.

This role combines hands-on operational work with a strong focus on building trust, improving employee experience, and supporting managers in growing their teams.

Key Responsibilities:

- Maintain and develop HR processes in PeopleForce, including employee records, contracts, and documentation
- Support onboarding and offboarding processes, ensuring a smooth and positive employee experience
- Coordinate business travel and provide travel support for employees - including personal arrangements for leadership when needed
- Track key employee milestones such as birthdays, anniversaries, and promotions, preparing internal posts and small celebrations
- Conduct regular 1-on-1s with employees to stay connected and understand team sentiment
- Identify and address potential issues early, escalating or resolving them in collaboration with managers
- Collaborate with the recruitment team on hiring priorities, feedback from probation periods, and overall candidate experience
- Drive team-building activities and internal culture initiatives to strengthen collaboration across distributed teams
- Lead internal communications, ensuring clear, consistent, and engaging messaging across teams - including updates, announcements, and people-related initiatives
- Track and report HR metrics, including turnover, probation success rates, and engagement indicators

Who You Are:

- 3+ years of experience as an HR Generalist in a mid-sized or growing company (ideally 100–500 employees)
- Strong understanding of recruitment processes and HR operations.
- Confident working with HR systems - experience with PeopleForce is a plus.
- Able to manage multiple priorities and communicate effectively with remote teams
- Empathetic, trustworthy, and proactive - someone who naturally builds relationships and follows through
- English B1 is sufficient; Russian-speaking environment
- Based in Cyprus or open to relocation

**Why Join Us:
**
- A people-first environment with space for initiative and influence
- Freedom to shape HR processes, propose improvements, and implement them directly
- Opportunity to work closely with leadership and make a visible impact
- Competitive salary: €3000–€3500 net, depending on experience

You can send your CV to @ZubarevaAnna

#vacancy #вакансия
Position: Recruiter (iGaming)
Location: Limassol or remote
Schedule: Full-time, 5/2
Contact: @ZubarevaAnna

Responsibilities:
- Manage the full recruitment cycle: from posting vacancies to onboarding new hires
- Level of positions: junior and middle (for now)
- Actively source candidates for both standard and niche roles through LinkedIn, Telegram, HH and other platforms
- Communicate effectively with candidates in Russian and English, ensuring a positive candidate experience
- Coordinate interviews and support hiring managers throughout the process
- Maintain accurate candidate databases and track recruitment analytics
- Contribute to process improvements and employer branding initiatives within the HR team

Requirements:
- 1+ year of experience in HR or recruitment (agency or in-house)
- Mass-recruitment experience will be an advantage
- English level B1+ and fluent Russian
- Clear written and verbal communication skills
- Interest in iGaming, digital or tech fields
- Strong research and sourcing skills
- Motivation to grow and develop in HR and recruitment
- Your location and residence: EU or CIS (but outside RU and BEL)

We offer:
- Good salary and performance bonuses
- Comfortable office in Limassol or the option to work remotely
- Flexible start to the workday
- Lunch compensation
- Internal and external training programs with a personal learning budget
- Financial bonus for the birth of a child and birthday premium

#vacancy #вакансия
Position: Recruiter (iGaming)
Location: Limassol or remote
Schedule: Full-time, 5/2
Contact: @ZubarevaAnna

Responsibilities:
- Manage the full recruitment cycle: from posting vacancies to onboarding new hires
- Level of positions: junior and middle (for now)
- Actively source candidates for both standard and niche roles through LinkedIn, Telegram, HH and other platforms
- Communicate effectively with candidates in Russian and English, ensuring a positive candidate experience
- Coordinate interviews and support hiring managers throughout the process
- Maintain accurate candidate databases and track recruitment analytics
- Contribute to process improvements and employer branding initiatives within the HR team

Requirements:
- 1+ year of experience in HR or recruitment (agency or in-house)
- Mass-recruitment experience will be an advantage
- English level B1+ and fluent Russian
- Clear written and verbal communication skills
- Interest in iGaming, digital or tech fields
- Strong research and sourcing skills
- Motivation to grow and develop in HR and recruitment
- Your location and residence: EU or CIS (but outside RU and BEL)

We offer:
- Good salary and performance bonuses
- Comfortable office in Limassol or the option to work remotely
- Flexible start to the workday
- Lunch compensation
- Internal and external training programs with a personal learning budget
- Financial bonus for the birth of a child and birthday premium

#vacancy #HRAdmin #fulltime #HRManager #office #onsite #Limassol #MetitKapital

HR Manager

Location: Limassol, Cyprus
Company: MeritKapital Ltd

Overview:

MeritKapital, a CySEC and FCA licensed investment business. We are seeking a diligent and detail-oriented HR manager to join our dynamic team. The HR manager will support the Human Resources department in ensuring smooth and efficient business operations. The ideal candidate will have strong administrative skills, a passion for HR, and the ability to handle sensitive information with confidentiality.

Key Responsibilities:

Recruitment and Onboarding:
▶️ Coordinate and schedule interviews with potential candidates.
▶️ Assist in advertising job positions and managing resumes and job applications.
▶️ Prepare new employee files and support the onboarding process of new hires.
▶️ Conduct orientation sessions and ensure new employees are familiar with company policies and procedures.

HR Administration:
▶️ Maintain and update employee records and HR databases.
▶️ Prepare and manage HR documents such as employment contracts and employee files.
▶️ Ensure compliance with company policies and legal regulations.
▶️ Assist in the drafting and implementation of HR policies and procedures.

Employee Relations:
▶️ Act as a point of contact for employee inquiries regarding HR policies, procedures, and programs..
▶️ Promote a positive work environment by addressing employee concerns and fostering good workplace ethics.

Compensation and Benefits:
▶️ Assist in administering employee benefits programs, including medical and life insurance.
▶️ Track and manage employee attendance, leave, and other related records.

General Administrative Support:
▶️ Organize and maintain the HR department's filing system.

Qualifications:
✅ Bachelor's Degree in Human Resources, Business Administration, or a related field.
✅ Minimum of 1-2 years of experience in an HR or administrative role.
✅ Strong organizational and administrative skills with a keen eye for detail.
✅ Excellent communication and interpersonal skills.
✅ Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS software.
✅ Ability to handle sensitive information with confidentiality and discretion.
✅ Strong problem-solving skills and the ability to multitask in a fast-paced environment.
✅ Fluency in English is required; additional language skills are a plus.

Benefits:
👉🏻 Competitive salary based on qualifications.
👉🏻 Medical insurance.
👉🏻 Visa support if required.
👉🏻 A supportive and inclusive work environment.

If you are a motivated individual with a passion for HR and strong administrative capabilities, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [email protected].

#vacancy #Cyprus #Limassol #onsite #office #fulltime #backofficespecialist

MeritKapital Ltd, a CySec licensed investment company with offices in Limassol and London is seeking to recruit a Back Office Specialist to expand its back-office desk in Limassol. 

Position: Back Office Specialist
Location: Limassol, Cyprus
Status: Full Time 

**Responsibilities:
▶️ **Ensure timely and accurate trade settlements via specialized systems 
▶️ Utilize the SWIFT international messaging system for processing and confirming financial transactions
▶️ Check and process transfers. Identify and mitigate risks associated with the settlement process.
▶️ Daily reconciliation between the company’s internal records and custodians.
▶️ Communicate with counterparties regarding settlement processes.
▶️ Provide timely and accurate responses to client queries, ensuring high levels of client satisfaction
▶️ Ensure proper and accurate booking in internal systems.
▶️ Ensure compliance with relevant regulatory requirements and industry standards including reporting to relevant authorities.

Required Qualifications:
✅ University degree in finance or a related field (minimum grade 2:1 or equivalent)
✅ Strong quantitative academic background.
✅ Fluent in English.
✅ Proficiency in Microsoft applications (Excel, Word, Outlook, PowerPoint).
✅ Proficiency in settlement systems and software (e.g., Euroclear, SWIFT), proficiency in Microsoft Office
✅ Strong interpersonal and communication skills.
✅ Excellent administrative skills with attention to detail.
✅ Relevant certification such us CySEC and CFA will be an advantage.
**Desired (but not required)

Qualifications:**
ℹ️ Relevant industry experience.
Experience in fixed income, equities, and derivatives settlement.
ℹ️ Clearing experience with Euroclear/Clearstream and domestic markets.
ℹ️ Knowledge of fixed income pricing, trading, and dealing.
ℹ️ Understanding of accounting, record-keeping, and financial reporting.
ℹ️ Familiarity with cash transfers.
ℹ️ Experience with various platforms (SWIFT, booking systems, etc.).

Benefits:
👉🏻Competitive salary based on qualifications.
👉🏻 Medical insurance.
👉🏻 Visa sponsorship available.

How to Apply:
To apply, please send your CV to [email protected].

Join MeritKapital Ltd and become part of a team where your skills and expertise are valued and rewarded. We look forward to receiving your application!

#vacancy #Cyprus #Limassol #onsite #office #fulltime #backofficespecialist

MeritKapital Ltd, a CySec licensed investment company with offices in Limassol and London is seeking to recruit a Back Office Specialist to expand its back-office desk in Limassol. 

Position: Back Office Specialist
Location: Limassol, Cyprus
Status: Full Time 

**Responsibilities:
▶️ **Ensure timely and accurate trade settlements via specialized systems 
▶️ Utilize the SWIFT international messaging system for processing and confirming financial transactions
▶️ Check and process transfers. Identify and mitigate risks associated with the settlement process.
▶️ Daily reconciliation between the company’s internal records and custodians.
▶️ Communicate with counterparties regarding settlement processes.
▶️ Provide timely and accurate responses to client queries, ensuring high levels of client satisfaction
▶️ Ensure proper and accurate booking in internal systems.
▶️ Ensure compliance with relevant regulatory requirements and industry standards including reporting to relevant authorities.

Required Qualifications:
✅ University degree in finance or a related field (minimum grade 2:1 or equivalent)
✅ Strong quantitative academic background.
✅ Fluent in English.
✅ Proficiency in Microsoft applications (Excel, Word, Outlook, PowerPoint).
✅ Proficiency in settlement systems and software (e.g., Euroclear, SWIFT), proficiency in Microsoft Office
✅ Strong interpersonal and communication skills.
✅ Excellent administrative skills with attention to detail.
✅ Relevant certification such us CySEC and CFA will be an advantage.
**Desired (but not required)

Qualifications:**
ℹ️ Relevant industry experience.
Experience in fixed income, equities, and derivatives settlement.
ℹ️ Clearing experience with Euroclear/Clearstream and domestic markets.
ℹ️ Knowledge of fixed income pricing, trading, and dealing.
ℹ️ Understanding of accounting, record-keeping, and financial reporting.
ℹ️ Familiarity with cash transfers.
ℹ️ Experience with various platforms (SWIFT, booking systems, etc.).

Benefits:
👉🏻Competitive salary based on qualifications.
👉🏻 Medical insurance.
👉🏻 Visa sponsorship available.

How to Apply:
To apply, please send your CV to [email protected].

Join MeritKapital Ltd and become part of a team where your skills and expertise are valued and rewarded. We look forward to receiving your application!

#vacancy #Cyprus #Limassol #onsite #office #fulltime #backofficespecialist

MeritKapital Ltd, a CySec licensed investment company with offices in Limassol and London is seeking to recruit a Back Office Specialist to expand its back-office desk in Limassol. 

Position: Back Office Specialist
Location: Limassol, Cyprus
Status: Full Time 

**Responsibilities:
▶️ **Ensure timely and accurate trade settlements via specialized systems 
▶️ Utilize the SWIFT international messaging system for processing and confirming financial transactions
▶️ Check and process transfers. Identify and mitigate risks associated with the settlement process.
▶️ Daily reconciliation between the company’s internal records and custodians.
▶️ Communicate with counterparties regarding settlement processes.
▶️ Provide timely and accurate responses to client queries, ensuring high levels of client satisfaction
▶️ Ensure proper and accurate booking in internal systems.
▶️ Ensure compliance with relevant regulatory requirements and industry standards including reporting to relevant authorities.

Required Qualifications:
✅ University degree in finance or a related field (minimum grade 2:1 or equivalent)
✅ Strong quantitative academic background.
✅ Fluent in English.
✅ Proficiency in Microsoft applications (Excel, Word, Outlook, PowerPoint).
✅ Proficiency in settlement systems and software (e.g., Euroclear, SWIFT), proficiency in Microsoft Office
✅ Strong interpersonal and communication skills.
✅ Excellent administrative skills with attention to detail.
✅ Relevant certification such us CySEC and CFA will be an advantage.
**Desired (but not required)

Qualifications:**
ℹ️ Relevant industry experience.
Experience in fixed income, equities, and derivatives settlement.
ℹ️ Clearing experience with Euroclear/Clearstream and domestic markets.
ℹ️ Knowledge of fixed income pricing, trading, and dealing.
ℹ️ Understanding of accounting, record-keeping, and financial reporting.
ℹ️ Familiarity with cash transfers.
ℹ️ Experience with various platforms (SWIFT, booking systems, etc.).

Benefits:
👉🏻Competitive salary based on qualifications.
👉🏻 Medical insurance.
👉🏻 Visa sponsorship available.

How to Apply:
To apply, please send your CV to [email protected].

Join MeritKapital Ltd and become part of a team where your skills and expertise are valued and rewarded. We look forward to receiving your application!

#vacancy #ITSystemAdministrator #Cyprus #Limassol #office #fulltime

About Us:
MeritKapital is a renowned player in the investment industry, committed to excellence and driven by innovation. With a focus on delivering top-tier services to our clients, we pride ourselves on fostering a collaborative environment where talent thrives and ideas flourish.

The Role:
As our IT System Administrator, you will be at the forefront of ensuring the smooth operation of our technological infrastructure. Your responsibilities will span from providing end-user support to implementing robust network security measures. If you're ready to dive into a dynamic role that offers opportunities for growth and development, this position is for you.

Key Responsibilities:
✅ Act as the first point of contact for end-user support, addressing technical issues promptly and efficiently.
✅ Proactively monitor operational support systems to identify and resolve service-affecting events before they impact our operations.
✅ Implement and maintain network security measures to safeguard our data, software, and hardware assets.
✅ Administer user accounts across various platforms, ensuring access rights are appropriately configured and managed.
✅ Identify opportunities to enhance systems and network configurations, making recommendations for improvement.
✅ Conduct regular tests of systems and backups to ensure data integrity and disaster recovery readiness.
✅ Provide ongoing support for our IT infrastructure, troubleshooting issues and implementing solutions as needed.
✅ Assist in the documentation of business continuity and disaster recovery procedures to ensure operational resilience.
Required Skills and Qualifications:
✅ Strong troubleshooting abilities and a proactive approach to problem-solving.
✅ Proficiency in English (B1-B2 minimum).
✅ Bachelor's degree in Computer Science or equivalent practical experience (minimum 1 year).
✅ Previous experience in system maintenance and administration is highly appreciated.

Desired Knowledge:
▶️ Operating Systems: Windows 10, 11, Linux (advantageous).
▶️ Administration of Active Directory and Google G Suite.
▶️ Virtualization: VMware ESXi.
▶️ Experience with Bloomberg and Swift software, collaborating with their support teams.
▶️ Understanding of network structures, network security, and configuring network devices (Cisco, HP, Huawei).
▶️ Familiarity with backup and recovery software and methodologies (Shadow Copies, Veeam Backup).
▶️ Knowledge of VoIP technology (3CX, Grandstream).
▶️ Proficiency in monitoring tools like Zabbix.
▶️ Email systems: G Suite, Exchange.
▶️ Experience with server equipment is advantageous.

Benefits:
👍🏻 Competitive salary commensurate with qualifications.
👍🏻 Comprehensive medical insurance.
👍🏻 Visa sponsorship available.

Join Our Team:
If you're ready to embark on an exciting journey with a forward-thinking investment firm and contribute your expertise to our success, apply now! MeritKapital offers a stimulating work environment where your talents will be recognized, and your contributions valued. Please, send your CV to: [email protected]

#vacancy #Cyprus #Limassol #onsite #office #fulltime #backofficespecialist

MeritKapital Ltd, a CySec licensed investment company with offices in Limassol and London is seeking to recruit a Back Office Specialist to expand its back-office desk in Limassol. 

Position: Back Office Specialist
Location: Limassol, Cyprus
Status: Full Time 

**Responsibilities:
▶️ **Ensure timely and accurate trade settlements via specialized systems 
▶️ Utilize the SWIFT international messaging system for processing and confirming financial transactions
▶️ Check and process transfers. Identify and mitigate risks associated with the settlement process.
▶️ Daily reconciliation between the company’s internal records and custodians.
▶️ Communicate with counterparties regarding settlement processes.
▶️ Provide timely and accurate responses to client queries, ensuring high levels of client satisfaction
▶️ Ensure proper and accurate booking in internal systems.
▶️ Ensure compliance with relevant regulatory requirements and industry standards including reporting to relevant authorities.

Required Qualifications:
✅ University degree in finance or a related field (minimum grade 2:1 or equivalent)
✅ Strong quantitative academic background.
✅ Fluent in English.
✅ Proficiency in Microsoft applications (Excel, Word, Outlook, PowerPoint).
✅ Proficiency in settlement systems and software (e.g., Euroclear, SWIFT), proficiency in Microsoft Office
✅ Strong interpersonal and communication skills.
✅ Excellent administrative skills with attention to detail.
✅ Relevant certification such us CySEC and CFA will be an advantage.
**Desired (but not required)

Qualifications:**
ℹ️ Relevant industry experience.
Experience in fixed income, equities, and derivatives settlement.
ℹ️ Clearing experience with Euroclear/Clearstream and domestic markets.
ℹ️ Knowledge of fixed income pricing, trading, and dealing.
ℹ️ Understanding of accounting, record-keeping, and financial reporting.
ℹ️ Familiarity with cash transfers.
ℹ️ Experience with various platforms (SWIFT, booking systems, etc.).

Benefits:
👉🏻Competitive salary based on qualifications.
👉🏻 Medical insurance.
👉🏻 Visa sponsorship available.

How to Apply:
To apply, please send your CV to [email protected].

Join MeritKapital Ltd and become part of a team where your skills and expertise are valued and rewarded. We look forward to receiving your application!