#vacancy #brainrocket #L2 #support #limassol
BrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets.
Our team of around 670 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs.
We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment.
We are looking for a
Level 2 IT Support Engineer with relocation to Cyprus.
✅ Requirements:
✔️1+ years of experience in IT;
✔️Experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty);
✔️Ability to perform log level analysis;
✔️Strong troubleshooting skills;
✔️Willingness to work in a shift schedule (24/7);
✔️Experience with bug and issue tracking systems (Jira preferred);
✔️Ambition to learn new systems, procedures, techniques in a short period of time;
✔️Structured, process-oriented and business-oriented;
✔️Strong communication and reporting skills;
✔️Self-learning ability, self-motivated and team player;
✔️Experience working with gambling industry products (nice to have);
✔️Experience with Jenkins (nice to have);
✔️Scripting bash/shell (nice to have);
✔️Experience with SQL (nice to have);
✔️Proficiency in English and Russian.
✅ Duties and opportunities:
✔️Monitor all systems in production and react to alerts.;
✔️Manage incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required;
✔️Support in incident management after deployment ;
✔️Perform log level analysis;
✔️Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;
✔️Reproduce reported issues in an appropriate customer environment;
✔️Gather information to ensure complete availability of details required for root cause analysis;
✔️Provide a robust service for monitoring products deployed onto the platform.
✅ We offer excellent benefits, including but not limited to:
✔️Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
🧑🏻💻Learning and development opportunities and interesting challenging tasks;
📝Official employment in accordance with the laws of Cyprus and the EU, registration of family members or Remote work possibility;
✈️ Relocation package (tickets, staying in a hotel for 2 weeks);
🏋️♂️ Company fitness corner in the office for employees;
📚 Opportunity to develop language skills and partial compensation for the cost of language classes;
🎁 Birthday celebration present;
🏝 Time for proper rest and 24 working days of Annual Vacation;
🍲 Breakfasts and lunches in the office (partially paid by the company).
If you are interested in this vacancy, please contact me
https://t.me/tremicheva_nJoin BrainRocket and rock with us, BRO!
Join BrainRocket and rock with us! 🚀
