#cv

**Customer Support and Agile Project Manager with over 5 years
of experience in scaling SaaS products.**

📍 Location: Remote
💻 Work format: #fulltime #remote

📧 Email: [email protected]
🔗 LinkedIn: linkedin.com/in/glebsemeniuk/

🔸 Soft skills:
1) Adaptability
2) Project management
3) Problem solving
4) Relationships building

💬 Languages
Russian: Native
English: Fluent

⚡️Implemented Agile Project Management, cutting cycle time by 3%
⚡️Analyzed data and established a product feedback loop
⚡️Reduced cost per resolution by 1.5% with optimized communication
⚡️Boosted CSAT from 48% to 75%
⚡️Introduced chatbots, reducing FRT from 22 to 12 hours