‼️ Job Description – IT Support‼️

IT Support Specialist Responsibilities
• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and customers.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system performance metrics.
• Updating computer software. as well as upgrading hardware and systems.
• Keeping track of technological advancements and trends in IT support.
IT Support Specialist Requirements:
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• 3-5 years of experience as an IT support specialist.
• Experience in documenting processes and monitoring performance metrics.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional ability to provide technical support and resolve queries.
• Strong troubleshooting and critical thinking skills
• In-depth knowledge of Windows 10, Mac OS, Microsoft Office 365,Azure , active directory, google services, voip implementation, vpn knowlage and confifurations

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