#resume #CV #Customer #Support #IGaming

Customer Support | Technical Support Engineer | L2 Support

📍 Remote | Full-time |

• 9+ years of experience in Technical & Customer Support.
• Experience in FinTech supporting the iGaming industry (NDA) and international IT products (NVIDIA GeForce NOW).
• KYC verification, review of accounts flagged by anti-fraud systems, risk assessment based on internal criteria, requesting additional verification documents, and restoring account access after successful validation.
• Strong background in L2 Support, incident management, SLA, troubleshooting, and cross-functional collaboration with developers.
• Daily work with Jira, Zendesk, CRM systems and SQL.
• Experience mentoring support agents and maintaining internal knowledge bases.
• English — B2 | Russian — Native

Full CV available upon request

📩 Telegram: @RANKARN
📧 Email: [email protected]