#cv #resume #customersupport #teamlead
#supervisor #remote #onsite #management
#support #hr #worldwide #jobsearch

My name is Ainura, I’m from Georgia.

🔎 Looking for a job
Customer Support Supervisor with 4+ years of experience in fast-paced support environments, team coordination, and customer experience management. Skilled in leading support teams, improving operational efficiency, handling escalations, and maintaining high service quality.

💼 Experience:
• Managed support teams of 8–12 agents
• Monitored KPIs, CSAT, SLA, and team performance
• Handled escalations and complex customer issues
• Worked cross-functionally with technical and product teams
• Mentored and onboarded new support agents

🛠 Tools:
CRM Systems, Confluence, Jira, MS Office

🌍 Languages:
Azerbaijani, Russian, Turkish, Georgian, English

Telegram: @a1na_m

#cv #resume #customersupport #teamlead
#supervisor #remote #onsite #management
#support #hr #worldwide #jobsearch

My name is Ainura, I’m from Georgia.

🔎 Looking for a job
Customer Support Supervisor with 4+ years of experience in fast-paced support environments, team coordination, and customer experience management. Skilled in leading support teams, improving operational efficiency, handling escalations, and maintaining high service quality.

💼 Experience:
• Managed support teams of 8–12 agents
• Monitored KPIs, CSAT, SLA, and team performance
• Handled escalations and complex customer issues
• Worked cross-functionally with technical and product teams
• Mentored and onboarded new support agents

🛠 Tools:
CRM Systems, Confluence, Jira, MS Office

🌍 Languages:
Azerbaijani, Russian, Turkish, Georgian, English

Telegram: @a1na_m