**Open to new opportunities - Support Team Lead

**5+ years in B2B SaaS technical support, including 1.5 years as L2 Team Lead at Sumsub - a global KYC/AML identity verification platform serving global enterprise clients across fintech, crypto, and payments.

What I bring:
Built and scaled a multicultural team of up to 15 engineers across 10 countries
Improved First Response SLA from 70% to 95%, sustained 98% CSAT across ~7,000 tickets/quarter
Full ownership of hiring, onboarding, QA, backlog, reporting, and escalation management
Deep KYC/AML domain knowledge and hands-on experience with API troubleshooting
Native Russian, Advanced English

📍 Open to relocation to Cyprus or remote within Europe
@surikov
cv attached