#вакансия #удаленка #support #remote #fulltime
**Customer Service Specialist
**
Simple App is one of the top apps in the Health and Fitness category on the App Store. The app’s audience continues to grow rapidly both in U.S. and European markets, already exceeding 12 million downloads.
We are currently looking for a professional and carrying specialist to join our Support team.
What we are looking for:🔹Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious;
🔹
Fluency in written English is a must;
🔹Resistant to stress and routine: you will have to correspond a lot with users;
🔹Self-organization skills;
🔹Ability to work in a fast-paced ever-changing environment;
🔹Technologically inclined;
🔹Attentiveness, responsibility;
🔹2-4 years experience in Technical Support, Customer Support, Customer service, or another similar role;
🔹Experience in mobile products is desirable;
🔹Experience in Zendesk, Stripe, PayPal and Chargedesk;
Main tasks:🔹Monitoring of incoming messages (Escalations/Product Requests - 2nd Line Support Team);
🔹Processing billing requests (email channel);
🔹Work with complicated technical and product inquiries;
🔹Work with users feedback;
🔹Collaboration with the Community, QA, marketing and Development teams;
🔹Turning potential negative customer situations into positive experiences.
Perks and benefits:🥑A mobile product with strong growth. Simple is one of the top performers in American and Australian app stores, and we’re now expanding across Europe
🥑Full-time remote employment.
Contractual work for any non-sanctioned country.🥑Open and democratic team communication
🥑International project. Languages: Russian, English
🍎Send your CV