#vacancy #вакансия

✅Vacancy - Technical Support Specialist
✅Company - KoinSky
✅Employment: - Full-time
✅Location - 100% Remote
✅Contact @Tata_Asafyeva

KoinSky is a financial technology and enterprise-solutions company headquartered in Cyprus, and dedicated to powering the global video games industry with seamless payment technologies, modern banking solutions, and advanced HR management tools. Our ecosystem is designed to support game developers, publishers, and service providers across PC, console, and mobile platforms, enabling them to operate, scale, and monetize efficiently.

Responsibilities
• Setup and configuration of the payment system (operation);
• Customer service - communication, ticket processing within the SLA, reporting problems, accidents, maintenance;
• Monitoring and incident response;
• Communication with partners;
• Connecting new partners, both merchant clients and payment solution providers;
• Communication with a cross-functional team;
• Assistance in reconciliations and analysis of data discrepancies.

Requirements
• Work experience - 3 years +;
• Experience in e-commerce (payment services, merchants, etc.);
• Knowledge of the structure of electronic payments;
• Experience with APIs and HTML;
• Log reading experience;
• Experience in creating technical documentation (manuals)
• Experience with CRM systems, monitoring systems;  
• Experience with Atlassian products, task tracking systems, help desks, and knowledge bases; 
• English level not lower than Intermediate (B2);

Your advantages:
• Experience with Git, SQL
• Work in international companies, in communication with clients in English and Russian;
• High level of responsibility and independence.

Conditions
• The option to work fully remote;
• Professional community that values initiative and collaboration;
• Growth environment: training, knowledge-sharing, and career opportunities;
• Competitive salary based on interview results.

Please contact @Tata_Asafyeva