#CV #businessanalyst #crmmanager #contentmanager

Positions:
Business Analyst, CRM Manager, Content Manager, Head of Support
Experience in IT: 2+ years
Location: Minsk, remote

Hello everyone!
My name is Katsiaryna.

I hold a certification as a Business Analyst with expertise in designing Vision & Scope and SRS documents, documenting business requirements, rules, and functional/non-functional requirements, as well as working on user stories and use cases.

I am proficient in creating mockups using tools like Axure, Pidoco, Balsamiq, and can also create BPMN and UML diagrams. My skills include Agile, Scrum, RACI, SWOT analysis, and proficiency in various tools such as Miro, BPMN.io, and draw.io.

I have been working in the IT industry for over 2 years with game development and gambling being my main domains.

Currently I work with CRM systems integration with Intercom and Freshdesk being my main tools.

My language skills include:
- English (C1)
- Swedish (B1)
- Czech (B1)
- Norwegian (A1)
- Russian (C2)
- Belarusian (C2)

As a content creator, I am a dedicated and skilled writer with over two years of experience specializing in GameDev content creation. I have a proven track record of crafting engaging content for crossword games, developing original summaries for Blinkist-type reading applications, and producing user-generated content for various platforms.

tg: @fjorten**

email: **[email protected]**

LinkedIn: **https://www.linkedin.com/in/katsiaryna-belaya