#CV #Resume #ProductManager #ProjectManager #DeliveryManager #Fintech #SaaS #Operations #резюме #ищуработу #opentowork

Specialization: #product #project #delivery #operations #saas
Experience: 6+ years
Location: Cyprus / Remote / relocation-ready
CV: https://general-punch-8cb.notion.site/CV-Elizaveta-Kolatsk-38a1735155c380918a8ac1f381956ebd
Languages: English (C1), Russian (Native), French (B1)

━━━━━━━━━━━━━━━

👋 Hi, I'm Elizaveta — Product / Project Manager with 6+ years in tech, the last two leading two teams (14 people) at VK Music.

I build processes from the ground up, run delivery end-to-end, and keep teams aligned across product, engineering, and support. My focus: turning operational chaos into structured, data-driven systems — and shipping products from discovery to launch.

🏗 WHAT I DO
- End-to-end delivery: from request to production & post-release
- Building processes & documentation where none exist
- Cross-functional coordination (product, eng, QA, support)
- Backlog ownership & prioritization (MoSCoW, RICE)
- Managing dependencies, blockers & escalations
- Stakeholder & client-facing communication
- Product analytics & metrics (DAU/WAU/MAU, retention, CSAT, ARPU)
- Hiring, onboarding & team leadership (up to 14 people)

📊 TRACK RECORD
- Raised CSAT 80% → 90%, cut First Reply Time from 3 days to 24h — no extra headcount
- Launched a B2C MVP to production in 4 months from zero
- Delivered a full product roadmap in 4 months at an ad-tech startup
- Built a support→backlog escalation process now used company-wide

⚙️ TOOLS & FRAMEWORKS
Jira · Confluence · Notion · Figma · Miro · Bitrix24
Agile · Scrum · A/B testing · JTBD · AARRR · STAR
SQL (basic) · dashboards · product specs & PRDs
Claude & ChatGPT in daily product work

📩 CONTACTS
Email: [email protected]
Telegram: https://t.me/nancysmith