Senior Customer Support & Operations Specialist
4+ years | Agadir, Morocco | Remote
Hi everyone! I'm Salma, a customer support & operations specialist with 4+ years scaling B2B SaaS support in travel-tech. I grew from Customer Operations Executive into a supervisory role owning SLA and CSAT for a global B2B booking platform.
Core Stack:
Support: Zendesk, Jira, CRM
Ops & Quality: SLA/CSAT ownership, QA frameworks, escalation & handoff design, process improvement
Tech: Google Workspace, Python, SQL, Power BI, automation
Languages: Arabic, French, English (full working proficiency)
Key Achievements:
Sustained 96% CSAT on a high-volume B2B desk under load.
Progressed IC → Supervisor: coaching, QA reviews, tighter escalation handoffs.
Built QA workflows that cut repeat contacts and handoff failures.
Supported partners across Arabic, French, and English markets end-to-end.
Actively looking for remote support, success, or support-ops roles tackling operational complexity. Open to new connections!
TG: @Salfk01 #CV

Senior Customer Support & Operations Specialist
4+ years | Agadir, Morocco | Remote
Hi everyone! I'm Salma, a customer support & operations specialist with 4+ years scaling B2B SaaS support in travel-tech. I grew from Customer Operations Executive into a supervisory role owning SLA and CSAT for a global B2B booking platform.
Core Stack:
Support: Zendesk, Jira, CRM
Ops & Quality: SLA/CSAT ownership, QA frameworks, escalation & handoff design, process improvement
Tech: Google Workspace, Python, SQL, Power BI, automation
Languages: Arabic, French, English (full working proficiency)
Key Achievements:
Sustained 96% CSAT on a high-volume B2B desk under load.
Progressed IC → Supervisor: coaching, QA reviews, tighter escalation handoffs.
Built QA workflows that cut repeat contacts and handoff failures.
Supported partners across Arabic, French, and English markets end-to-end.
Actively looking for remote support, success, or support-ops roles tackling operational complexity. Open to new connections!
TG: @Salfk01