#CV #igaming #headofvip #teamlead #vip #casino #teamleadvip

🧑🏼‍💻Senior TeamLead of VIP (Regional TL)
📌 Experience: 4+ years
🌍 Languages: RU - native | EN - B2 | AZ - native | TR - B2 | UA - A2
📍 Location: Azerbaijan (remote | hybrid)

I'm currently looking for a new opportunity in the iGaming industry in one of the following roles:
Head of VIP, VIP Team Lead, CRM Manager (Junior), Product Operations, or Operations Manager.
I have 4+ years of experience in iGaming, including leadership positions, with expertise in:
• VIP & Customer Support Operations
• Team Leadership & People Management
• Building and scaling operational processes
• VIP retention & player lifecycle management
• CRM strategy & customer segmentation
• Cross-functional collaboration (Product, Payments, Risk, Support, Marketing)
• KPI management, reporting & performance optimization
• Launching and developing new GEOs
During my career, I've managed teams of over 190+ specialists through 10 Team Leads, built new operational processes, improved service quality and retention metrics, and participated in launching VIP operations across multiple markets.