BACK OFFICE MANAGER
We are searching for a Back Office Manager to join our team based in Limassol, Cyprus. If you are looking for
a next step within the Forex/ CFDs Industry and are looking to join one of the fastest-growing firms - send
your CV.
MAIN DUTIES AND RESPONSIBILITIES
− Processing Cleints’ transactions;
− Updating clients records;
− Overseeing the daily execution of tasks relating to client deposits, client withdrawals, affiliate
withdrawals, account opening/maintenance, and closures;
− Ongoing clients monitoring for AML purposes;
− Settlement of transactions (deposits, withdrawals and internal transfers);
− Monitoring of the transactions performed through the Company comparison thereof to the
instruction received and sorting of any discrepancies;
− Record keeping of executed transactions (available in electronic form on the MTS and MT4);
− Sending accounts’ statements upon request;
− Archiving of all relevant documents in CRM (agreements, contracts, confirmations etc.);
− Action all withdrawals requests received within the designated timeframe;
− Monitor withdrawal requests and ensure all are approved, cancelled within the designated
timeframe;
− Check KYC documents and necessary forms for wires;
− Asses and determine eligible withdrawal requests and cancel non-eligible requests;
− Handling of customers’ complaints;
− Registering disputes and chargebacks;
− Assist the retention agents with deposit errors;
− Collate and process chargeback disputes across the various brands;
− Complete special projects, and miscellaneous duties as prescribed by Management;
− Perform other duties and responsibilities, as assigned;
− Draft of business correspondence, requests, applications and other documents that may be required
in connection with the activity of the Employer;
− Record keeping of executed transactions;
− Reporting to the management.
CANDIDATE PROFILE:
− Previous work experience as a Back Office Manager 1-2 years;
− Experience in a similar role in the Financial/ Forex/ CFDs Industry;
− Working knowledge of CRM platform and Trading Platform (MT4);
− Self-motivated and confident with high attention to detail;
− Ability to work on several tasks at once while meeting deadlines;
− Effective time management and a good team player;
− Excellent verbal and written communication skills in English.
WHAT WE OFFER:
− Competitive salary;
− 21 working day paid vacation leave plus 3 days paid sick leave;
− Work in dynamic, fast-paced and international company;
− Fun, friendly and professional environment;
− Continuous personal development;
− Ability to work 24/6.
Interested? Don't hesitate to apply! We are waiting for your CV

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