#CV #OpenToWork #CustomerSupport #Payments #KYC #Fintech #iGaming #Remote

Senior Customer Support Specialist / Shift Coordinator / Payment Support

📍 Tbilisi, Georgia - remote

4+ years in support: e-commerce, banking (T-Bank) and an international B2C platform with payments and KYC. Now Senior Specialist and Shift Coordinator for a team of 8.

• Chat routing: first response within 1 min from 86% to 93%, CSAT 94%
• Payment escalation template: returned tickets from 18% to 7%
• Built 2 JS browser extensions used by the whole team

Expertise: payments (cards, e-wallets, crypto, P2P), KYC, chargebacks, AML
Languages: Russian - native, English - B2

Looking for: Senior Support / Shift Lead / Payment Support / KYC - remote, night shifts welcome

📩 @quietharbor1