#resume #cv #customersupport #igaming #forex #retention #livechat #community #crm #cyprus #limassol #rucis #relocation #entrylevel #ai #nft #saas #automation

Hi everyone,
I'm Ivan Rusinov, Customer Support / Retention specialist targeting iGaming & forex, based in Limassol, Cyprus.
I'm a reliable, fast-learning generalist moving from retail and logistics into client-facing work — with real experience handling cash, deadlines and people under pressure, plus my own self-driven projects in crypto/community, SaaS and AI since 2020.
I'm a native Russian speaker (RU/CIS market ready) with conversational English, already living in Limassol and available immediately.

🔹Core expertise:

💬Customer Support / Retention
- Handling everyday customer questions, complaints and de-escalation calmly and professionally
- Fast onboarding onto new systems, tools and procedures with minimal training
- Reliable under pressure — trusted to run a till solo, full shifts, no shortages

🏦iGaming / Forex readiness
- Targeting entry-level support, retention, live chat and junior office roles
- Native Russian speaker for the RU/CIS market — exactly what support and retention teams need
- Discipline and procedure from a year of military service; independent work and teamwork

🚀Own projects (since 2020)
- Built and grew an NFT / crypto community from zero
- Planned and shipped my own B2C SaaS product end-to-end
- Automated repetitive workflows for small businesses
- Self-taught in AI tools, running Meta Ads campaigns for personal projects

🔹Tech & tools:
- Cash handling & POS / till systems
- MS Office & Google Workspace, Google Sheets
- Messaging & scheduling apps, basic PC troubleshooting
- AI tools for self-learning, content and ad campaigns
- Category B driving licence

🔹Key strengths:
- Handled cash, deadlines and difficult customers for real, every shift — not in theory
- Fast learner: new tills, new routes, new systems, minimal training needed
- Discipline, reliability and independence, built through retail, delivery, warehouse work and military service
- Self-starter — built personal projects (community, SaaS, automation, AI/ads) with zero formal training

🔹Languages & format:
Russian — native
English — B1

Location: Limassol, Cyprus (already relocated)
Needs employer-sponsored work permit — Russian citizen
Available immediately / full-time
Salary: negotiable, entry-level market rate

CV: neon-rider-seven.vercel.app
TG: @ivan_rurs
📞 +357 96 046462
✉️ [email protected]