🧩 Role: Head of Customer Support | Customer Service | Customer Experience | Support Lead

Hi! 👋 I'm Mariia, a seasoned Support leader in gamedev field. I specialize in building Support functions from scratch and optimizing processes.

• Delivering measurable results: 20k tickets resolved in two weeks, KPIs increased by 30%, launched programs for VIP clients.
• Successfully implementing automation and AI solutions since 2019, optimizing processes and improving customer experience.
• Extensive experience leading international teams of 50+ people and aligning support with product and community functions to boost loyalty and drive growth.

🌍 Format: Full-time remote preferred, open to relocation (EU)
📍 Current location: Georgia

🤝 Contacts:
📧 email: [email protected]
✈️ tg: @audiomanich
🔗 LinkedIn: https://www.linkedin.com/in/mariia-pavlovskaia-5214a516a

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