Head of IT | Head of Support | IT Operations | IT Transformation Leader | 15+ Years

📍 Open to relocation
🌍 Open to: On-site / Hybrid / Remote
🗣 Languages: English, Russian

About me:

IT Operations and Service Management leader with 15+ years of experience building and transforming IT support, infrastructure and operations functions in international companies.

Most recently, I led a 24/7 technical support and monitoring function across 5 countries at Yandex, managing critical incidents, service performance, operational processes and team development. My background also includes ITIL, Incident / Problem / Change Management, SLA/KPI/OKR, automation and IT transformation.

Core expertise:

• IT Operations & Service Management
• 24/7 Mission-Critical Operations
• Incident / Problem / Change Management
• IT Transformation & Process Improvement
• Team Building & Leadership
• ITIL / SLA / KPI / OKR
• Automation & AI for IT Operations
• Infrastructure & End-User IT

🇨🇾 Relocation / Work Authorization:

All required documents for the Cyprus Entry Permit / work visa process are already physically in Cyprus and ready for submission.

☎️Contacts:

LinkedIn: link
Telegram: @max_kapusta
Mail: [email protected]

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