Hi, my name is Roman.
I am an IT Service Specialist with over 19 years of extensive experience in optimizing IT infrastructure, maintaining and automating network systems, and supporting end-users. Currently based in Paphos, I am actively looking for opportunities.
My Skills:
Over a decade of experience in configuration, maintenance, and troubleshooting of network systems (MikroTik, Ubiquiti, Hybrid network infrastructure).
Automation of workflows within the Google Workspace ecosystem using Google Apps Script.
Implementation and optimization of monitoring systems (e.g., Zabbix).
Strong background in customer support and issue resolution, ensuring high client satisfaction.
Integration of IT systems, including OTRS and CRM tools, to improve operational efficiency.
Preparation of comprehensive technical documentation and user guides.
Data analysis and creation of key performance indicator (KPI) reports.
#CV #customersupport #networkinfrastructure #ITSupport #servicemanager