#cv #opentowork #remote #customersupport

Pradyumn Shukla

💼 Position: Customer Support Specialist / Customer Support Supervisor
🌍 Location: India | Open to Remote Opportunities worldwide
⏰ Availability: Full-time

🧑‍💻 Experience: 5+ years in Customer Support (iGaming, EdTech, Automotive)

Key experience includes:
• Handling live chat, email, and ticket-based customer support
• Resolving complex technical and account-related issues
• Escalating bugs and technical problems to internal teams
• Managing high-value customer accounts and retention cases
• Mentoring and training support agents
• Improving customer satisfaction and support workflows

🛠 Tools & Skills:
Zendesk • Intercom • CRM Systems • Ticketing Systems • Escalation Management • Technical Troubleshooting • Customer Retention • SLA Management • Remote Support • AI Tools (ChatGPT)

🌐 Languages:
• English – Professional
• Hindi – Native

📩 Contact:
• Telegram: @Pradyumn_shukla
• Email: [[email protected]](mailto:[email protected])
• LinkedIn: linkedin.com/in/pradyumn-shukla-0b4704184