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I'm looking for new opportunities in Customer Success, Support, Tourism, or Operations around Limassol (remote/hybrid works too).

I've got a strong background blending travel/tourism (designing travel packages, working with tour operators) and tech/gaming support. Specifically, I spent a few years handling e-commerce and online video game player support, triaging complex tickets, and managing multi-channel communication. I'm totally used to dealing with international users, cross-cultural environments, and keeping a cool head under pressure.

🛠 Key Stack & Tools:
• Ticketing & Helpdesk Management: Zendesk (ticket resolution, multi-channel customer workflows), Helpshift (in-app mobile support, user query management), Zopim (live chat support and real-time customer engagement).
• Operations & Reservation Systems: Stratos (customer operations and support workflows), Amadeus (Global Distribution System for travel, flight, and service bookings), BTN4US (tour operator and reservation management).
• Data Tracking, Analytics & BI: Jupyter Notebook & Google Colab for running SQL queries and processing player data, Grafana for real-time data tracking and metrics visualization, AppFollow for monitoring and responding to app store reviews and managing public reputation.

📍 Based in Limassol, Cyprus.

🇫🇷 French (Native)🇬🇧 English (C1)
🇯🇵 Japanese — (A2)

Please find my resume attached