#CRM #CRM Lead #iGaming #Limassol

🔥CRM Lead🔥
Location: Limassol (full on-site)

Topcotek is looking for a CRM Lead to drive multi-channel retention and engagement across the iGaming lifecycle. This is a performance-driven role focused on automation, segmentation, and maximizing customer lifetime value (CLV), with full ownership of Smartico.

Key Responsibilities
● Own and manage all CRM operations within Smartico, including journeys, automations,campaigns, segmentation, and bonus workflows.
● Design, build, and optimize lifecycle journeys across Email, SMS, Push, and in-app channels.
● Develop advanced segmentation strategies using behavioral and RFM data.
● Improve early-life retention, redeposit rates, and reactivation flows.
● Execute structured A/B testing across messaging, timing, and promotional offers.
● Monitor CRM performance and provide clear, actionable insights.
● Create and refine retention and bonus strategies to increase engagement and reduce churn.
● Collaborate cross-functionally with Product, Marketing, and Support to enhance the end-to-end player lifecycle.

Requirements for the Role
● Must-have: iGaming lifecycle marketing experience.
● Proven experience with CRM platforms, email/SMS automation, and player segmentation - Smartico experience is mandatory.
● Strong understanding of player retention mechanics, including onboarding flows, reactivation campaigns, and churn prevention.
● Data-driven mindset with the ability to work on cohort analysis and campaign performance.

What we offer
💰 Direct impact on player value and core business KPIs.
📅 22 days of annual leave - plus local public holidays.
🌴 Visa support - for international hires (if applicable).
🧠 Collaborative international team - where innovation and growth are encouraged.
🏢 Modern office - in central Limassol, just minutes from the sea.
🚀 Full ownership of CRM execution.
☕ Positive team culture - regular events and a supportive work environment.
💪 On-site gym - stay healthy and energized.

#officemanager #Limassol #iGaming

📍Office Manager

Location: Full on-site in Limassol, Cyprus
Company: Topcotek

We are looking for a vibrant, proactive, and "people-person" Office Manager to join our team in Limassol.
**
What You’ll Be Doing**:
✨ Office Vibe: Keep the space sharp, stocked with snacks, and full of good energy.
👋 Front-of-House: Greet guests with a smile and make a killer first impression.
📅 Event Planning: Organize team lunches, happy hours, and legendary celebrations.
🛠 Problem Solver: Be the hero who handles vendors, supplies, and the occasional moody printer.

W**ho You Are:
✅ Limassol Local:** You’re based nearby and ready to work from our office hub.
✅ Language: Fluent in English (Greek is a huge plus!).
✅ Organized: A master of to-do lists who never lets things slip through the cracks.
✅ Positive Energy: You bring a "can-do" attitude to everything you do.

Why** Join Us?
🚀 No "Corporate Robots": **We value personality and humor.
🏢 Great Workspace: A modern, bright office in the heart of Limassol.
🍎 The Perks: Competitive salary and a pantry that’s always full.
**
Send your CV to cv@topcotek.com****
or** simply DM me.