📍Location: Moscow | Open to relocation across Russia and business trips
🎯 Looking for: Head of Customer Service / Customer Operations Director / Chief Operating Officer (COO)
💼 Format: Remote / Hybrid / On-site
📄 CV: by request
🌍 Languages: Russian (native)
🎓 Education: Master's Degree
📈 Experience: 14 years (retail, e-commerce, fintech, telecom)
📲 Telegram: @Fedr_K

Hi! My name is Fyodor.

I am seeking new challenges in a Customer Service leadership role in Cyprus and beyond. My experience includes managing large (100+ people), including distributed, support teams in retail chains, telecom, and fintech.

Here is what I can bring to the table:

I will build and optimize customer service operational processes to increase efficiency and reduce costs.
I will ensure the achievement of key metrics (NPS, CSI, AHT) through the implementation of analytics, quality control systems, and training.
I can create and scale service teams from the ground up or elevate existing ones to a new level.

I have hands-on experience implementing AI tools, speech analytics, lean manufacturing principles, and Customer Experience (CX) management.

I am open to connecting, networking, and referrals! #CV #resume #COO