#vacancy #вакансия
Chief Operating Officer (COO)
Working mode: hybrid/remote
Location: Spain (Barcelona), Estonia (Tallinn), Cyprus (relocation available), or remote within EU / UK&I (with occasional business travel)
Company Profile
• Founded in 2017, the company operates globally across NA, EU, Asia. It has rapidly expanded its user base and product offerings.
• A Series B scale-up in the cryptocurrency trading sector, the company provides advanced tools and automated strategies for global traders. With over $50 million in funding, it continues to grow its presence in the digital asset market.
• As part of its ongoing expansion, the company is seeking a Chief Operating Officer, a newly created role to lead and structure its operational processes.
Key Responsibilities
Strategy Execution & Operational Leadership
• Translate business strategy into executable operating plans, KPIs, and OKRs
• Own the rhythm of business: lead planning cycles, coordinate cross-functional execution, and track progress against strategic goals
• Drive C-level agenda and coordination, ensuring efficient leadership decision-making and accountability
• Identify and eliminate operational inefficiencies, improve speed, scalability, and unit economics
Functional Oversight
• Directly lead and structure: Customer Experience and Analytics
• Collaborate closely with: Finance and Legal (dotted-line), which report directly to the CEO
• Champion cross-functional collaboration across Product, Engineering, Growth, and Compliance
Customer Experience & Analytics (Primary Focus)
Customer Experience
• Build and lead the Customer Experience function, including support operations, user success, and service design
• Oversee support operations focused on responsiveness, satisfaction, and self-service enablement
• Champion customer-centricity across the company, embedding user feedback into product and strategy
• Introduce automation and tooling to scale support without compromising quality
Analytics
• Establish and scale the Analytics function to enable data-driven decision-making across all teams—both internal operations and customer-facing functions
• Deliver actionable insights to guide prioritization, product strategy, and continuous improvement
• Embed performance metrics and customer insights into company-wide planning and reporting
Data, Reporting & Performance Management
• Define and maintain company-wide KPIs (e.g., CAC, LTV, churn, SLA performance, support efficiency)
• Develop dashboards, reporting cadences, and data-informed decision frameworks
• Support quarterly and annual planning cycles with clear measurement systems
• Ensure alignment between customer data, operational execution, and strategic objectives
Cross-Functional Coordination (Including Dotted-Line Collaboration)
• Collaborate with Finance and Legal (direct reports to the CEO) to support strategic planning, compliance, and internal controls
• Ensure these functions are integrated into planning cycles and broader business rhythms
• Facilitate alignment between Finance, Legal, and operational departments (e.g., Product, Engineering, Growth)
Candidate Profile
Requirements
• 7+ years in senior operations, general management, or COO-level roles in high-growth tech environments (preferably in crypto/trading, fintech/SaaS, or B2C/B2B/SME sectors)
• Proven success managing multiple functions, including customer experience, analytics, and operational scaling
• Exceptional planning and execution skills—able to translate strategic vision into operational outcomes
• Strong grasp of metrics, reporting, and scalable business systems
• Fluent in English (C1+)
Preferred Qualifications
• Experience with regulated fintech/crypto products and compliance (e.g., KYC, AML, GDPR, MiCA)
• Proven, hands-on experience in building or scaling Customer Experience and Analytics functions from early stages
• Track record in both retail and/or B2B, SME, or SaaS business models
• Previous C-level leadership, including board and investor-facing responsibilities
TG - @iratsurukova