#job #vacancy #вакансия #senior #account #cyprus #relocation #office #english

Company: BrainRocket
Location: #Cyprus #Кипр
Employment: fulltime, office
Position: Senior Technical Account Manager

💎BrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets.
💎Our team of around 670 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs.

The Senior Technical Account Manager is a core member of the team.

They are responsible for delivering high-quality technical support and coordination for partner programs, ensuring fast and effective communication between external partners and internal teams, and supporting the continuous growth and stability of the platform.

✅ Responsibilities:
Partner Communication:
▪️Act as the primary technical contact for assigned partner programs.
▪️Communicate with external partners regarding integration status, technical issues, or data discrepancies.
▪️Answer partner inquiries about platform functionality, missing features, data checks, and improvement suggestions.
▪️Escalate complex feature requests appropriately and manage expectations.

Internal Coordination:
▪️Collaborate with Product and Development teams by creating and prioritizing tasks based on partner requests.
▪️Initiate bug reports, feature requests, and enhancement tasks in the development backlog.
▪️Coordinate and organize testing of new features and bug fixes related to partner programs.
▪️Assist in the onboarding and technical setup of new brands within Referon platforms.

Cross-Department Collaboration:
▪️Respond to technical and operational queries from internal departments (Affiliate, CRM, Marketing, Finance, Content teams, etc.).
▪️Manage inbound technical requests from various stakeholders and create appropriate action plans.

Platform Monitoring and Incident Management:
▪️Monitor the health of the platform and partner integrations proactively.
▪️Investigate and resolve incidents involving external partners or internal systems.
▪️Push incident resolution internally and externally, escalating when necessary.

✅ Requirements:
▪️Strong communication skills (both written and verbal, English proficiency required).
▪️Deep understanding of affiliate marketing, tracking, and postback systems.
▪️Ability to prioritize and manage multiple tasks effectively in a high-paced environment.
▪️Proficiency with task management and incident tracking systems (e.g., Jira, Service Desk).
▪️Experience working with analytics dashboards (Power BI, custom reporting systems).
▪️Solid technical literacy: APIs, tracking links, postback troubleshooting.

✅ We offer excellent benefits, including but not limited to:
🧑🏻‍💻 Learning and development opportunities and interesting challenging tasks;
📝 Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
✈️ Relocation package (tickets, staying in a hotel for 2 weeks);
🏋️‍♂️ Company fitness corner in the office for employees;
📚 Opportunity to develop language skills and partial compensation for the cost of language classes;
🎁 Birthday celebration present;
🏝 Time for proper rest and 24 working days of Annual Vacation;
🍲 Breakfasts and lunches in the office (partially paid by the company).

Apply here 🚀