#vacancy #cyprus #limassol
🚀 PM Group is Hiring: Service Desk Engineer

We’re on the lookout for a proactive and tech-savvy IT Support Specialist to join our team! If you're passionate about troubleshooting, love helping others, and thrive in a fast-paced environment — we’d love to meet you.

🔧 What you’ll be doing:

— Reproducing, analyzing, and evaluating incoming requests to resolve or escalate incidents;
— Collaborating with other departments to solve technical issues;
— Monitoring and ensuring SLA compliance for incident resolution;
— Acting as 1st (partially) and 2nd (mainly) line of technical support within the L3 support model.

🧠 What you bring to the table:

— 1+ year of hands-on experience as a System Administrator (Office Infrastructure);
— Solid skills in desktop OS administration and hardware (Windows & macOS);
— Familiarity with Windows 10, Windows Server 2012 R2 (AD, GP, Print Services);
— Understanding of networking: DNS, DHCP, OSI model, routing & switching basics;
— Experience with tools like Asana, AD, SCCM, CrowdStrike, Confluence, Acronis, Slack, GSuite, SQL;
— Strong customer service orientation and a proactive mindset;
— Ability to manage local IT tasks in the office: setting up workstations, preparing workplaces, etc.;
— Excellent communication skills, both written and verbal.

🌟 Nice to have:

— Intermediate English or above, Ukrainian or Russian language is a must;
— Familiarity with ITIL practices.

If you’re ready to take on challenges, solve problems, and grow in an exciting environment — we’re excited to hear from you! 🙌