#vacancy #support #helpdesk #crypto #blockchain #fintech #1stlinesupport #2ndlinesupport #l1support #l2support

**L1, L2 Support Specialist - On/off ramp

UTORG** is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.

Now, we are looking for a L1, L2 Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Work format: remote
Employment: full-time
Salary range: 800-1200 USD (also open to discussion based on your experience)
Work schedule:
- 2/2  (2 night shifts (20:00 to 8:00) UTC+2)
- 4/4  (2 day shifts/2 night shifts - 8:00 to 20:00 and 20:00 to 8:00 UTC+2)

**Key Responsibilities:

**● Handling support tasks with control over resolution or escalation through the ticketing process;
● Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction;
● Collaborating with other departments to address customer tasks and issues;
● Expanding and maintaining an internal knowledge base to keep it up to date.

**Required Skills:

**● English language proficiency at least at the B2 level since we communicate with our customers in English. All communication with customers is via text, no voice chats;
● Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.

It's cool if you have:

● Experience with Zendesk, Intercom, and Jira;
● Diploma or Bachelors in STEM or business related fields - we are totally cool with hiring students or people who just finished their education and are trying to break into IT;
● Touched crypto in some way - either via buying some BTC, or participating in airdrops, or something similar.

You can apply for a vacancy at https://utorg.bamboohr.com/careers/50 👨‍💻💫

#vacancy #react #frontend #frontenddeveloper #coding #webdeveloper #nextJs #middle #senior

Frontend Developer

UTORG is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.

Now we are looking for an experienced Front-End Developer who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Work format: remote
Employment: full-time
Salary range: 3000-5000 USD

Required skills

● Experience in commercial client-side development;
● At least 2 years of active development on React + Redux;
● Experience with React Native;
● Proven knowledge of TypeScript;
● Understanding of current web technologies trends;
● Ability to write clean, self-documented code;
● English: Pre-Intermediate or above.

Nice to have

● Proven working experience in open-source projects;
● Hands-on experience in NodeJS and Java;
● Familiarity with blockchain;
● Experience in MUI, NextJs, redux-toolkit, Storybook, and Lerna.

We offer

● Fully remote work;
● Hands-on experience in the latest technologies and frameworks;
● Ability to take a break from work - if necessary;
● Professional growth.

Benefits

● Annual salary revision;
● Flexible working hours;
● Paid vacation and sick leave.

Our stack

● Java with SpringBoot;
● Nodejs with Nest.js;
● React + Redux and React.Native;
● Kubernetes;
● NATS;
● PostgreSQL;
● Hashicorp.Vault.

You can apply for a vacancy at https://utorg.bamboohr.com/careers/27 👨‍💻🔋