#vacancy #удаленно/офис #technical support #вакансия BrightData is looking for Technical Support Representative - shifts
Description

As a Technical Support Representative, you'll play a pivotal role in providing outstanding technical support to our customers, and in resolving their technical inquiries to ensure an exceptional customer experience.

Responsibilities

Provide Bright Data's customers with timely and accurate technical product support.
Independently understand and solve technical problems using internal documentation.
Clarify solutions to customers and provide them with the best workflows.
Interact with other departments to clarify issues and escalate them when required.
Requirements

Prior product / technical customer support experience from a tech company.
Basic programming knowledge of JavaScript and HTML is a must (Python or other languages is an advantage).
Must have the ability to read technical documentation and troubleshoot issues.
Excellent English skills - both verbal and written, including effective business communication skills, spoken & written, in order to participate in calls with global company customers.
Customer-oriented, organized and responsible; a quick and independent learner, with a quick delivery mentality.