FREEDOM24, CUSTOMER SUPPORT MANAGER

Freedom24 is a trusted online broker with expertise in the US, European and Asian stock markets, registered in Cyprus, and offers a broad range of services in the financial markets.

Freedom team is a union of high qualified professionals on the market, bursting with vibrant energy and pioneer ideas. All of us are goal-oriented with a strong belief in teamwork power built on the strength of each of us. We work in a high paste environment and within cross-functional teams. Each of us is dedicated to achieving the best possible result, and no one thinks that he doesn’t make a change.

As a Customer Support Manager, you will be the primary point of contact for our clients, helping them navigate their accounts, resolve issues, and access the information they need regarding their investments. You will work closely with internal teams to ensure client satisfaction and compliance with industry regulations.

If you feel like you’re a good fit for us and we are a good fit for you, go ahead and check this position out.

Key Responsibilities:
▪️Respond to client inquiries via ticket, live chat, email, in a professional and timely manner;
▪️Provide accurate information and assistance regarding client accounts, trades, and financial products;
▪️Resolve customer issues related to account management, transaction discrepancies, and other service requests;
▪️Guide clients through online trading platforms, account setup, and portfolio management tools;
▪️Collaborate with the compliance and operations teams to address regulatory concerns and ensure adherence to industry standards;
▪️Escalate complex issues to appropriate departments for resolution;
▪️Maintain detailed and accurate records of client interactions and account updates;
▪️Provide support during high-demand periods, including market openings and closures;
▪️Identify opportunities to enhance client experiences and streamline support processes.

Requirements:
▪️1-3 years of experience in Customer Support, preferably within the financial services or brokerage industry;
▪️Fluent in written and verbal communication in English, Russian;
▪️Preferably verbal communication in Africaans (optional);
▪️Strong understanding of financial markets, securities, and investment products;
▪️Excellent verbal and written communication skills;
▪️Ability to handle complex inquiries and resolve issues with tact and professionalism;
▪️Strong attention to detail and organizational skills;
▪️Familiarity with online trading platforms and CRM systems;
▪️Ability to work independently and as part of a team.
**
We offer:**
▪️Work in the modern office in the center of Limassol with Team of open-mind people;
▪️VISA sponsorship for employee and family members;
▪️The Company cover 30% of annual cost of Healthy Plan, which employee will decide to set up with any Insurance Company;
▪️21 working days of paid vacation;
▪️12 additional days off per year at the expense of the Сompany;
▪️The Employee is annually entitled to days sick leave with pay;
▪️Team building, corporate events, football and volleyball clubs, sports events and challenges;
▪️Competitive salary package including annual bonus;
▪️In honor of the birthday, wedding and birth of a child, the employee receives a gift from the Company.

CV➡️https://freedomfinance.bamboohr.com/careers/209?source=aWQ9MjQ%3D
#vacancy

FREEDOM 24, Deputy Head of Affiliate&Influencer Marketing Department

Freedom24 is a trusted online broker with expertise in the US, European and Asian stock markets, registered in Cyprus, and offers a broad range of services in the financial markets. Freedom team is a union of high qualified professionals on the market, bursting with vibrant energy and pioneer ideas.

All of us are goal-oriented with a strong belief in teamwork power built on the strength of each of us. We work in a high paced environment and within cross-functional teams. Each of us is dedicated to achieving the best possible result, and no one thinks that he doesn’t make a change.

If you feel like you’re a good fit for us and we are a good fit for you, go ahead and check this position out.

What you will be responsible for:
▪️Market analysis and competitors overview;
▪️Identifying target bloggers within supervised geographical areas, both directly and through agencies;
▪️Negotiating collaborations with bloggers and agencies;
▪️Planning and developing advertising campaigns with influencers;
▪️Reviewing and editing published content: independently and collaboratively with the creative team;
▪️Publication management: creating and overseeing task lists, ensuring compliance with guidelines, and meeting deadlines;
▪️Analysing results of advertising campaigns;
▪️Monitoring document flow and partner payments;
▪️Coordination of managers' work and development strategies in different markets;
▪️Process optimization;
▪️Launching and monitoring ROI-oriented campaigns;
▪️Analyzing results and achieving KPIs;
▪️Increasing the efficiency of areas.

What we expect from you:
▪️3+ years of experience as an influencer marketing manager or creative producer;
▪️Project management skills;
▪️Agency management and direction development skills;
▪️Proficient oral and written communication skills in English (C1+) and Russian (C 1+).

What we offer:
▪️Work in the modern office in the center of Limassol with Team of open-mind people;
▪️Relocation package included compensation for flight, accommodation 1 month;
▪️VISA sponsorship for employee and family members;
▪️The Company cover 30% of annual cost of Healthy Plan, which employee will decide to set up with any Insurance Company;
▪️21 working days of paid vacation;
▪️12 additional days off per year at the expense of the Сompany;
▪️The Employee is annually entitled to days sick leave with pay;
▪️Team building, corporate events, football and volleyball clubs, sports events and challenges;
▪️Competitive salary package including annual bonus.

CV➡️https://freedomfinance.bamboohr.com/careers/201?source=aWQ9MjQ%3D
#vacancy