#vacancy #support #helpdesk #crypto #blockchain #fintech #financesupport #1stlinesupport #2ndlinesupport #l1support #l2support

**Support Specialist – CryptoCard and Processing (Financial Department)

UTORG** is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.

Now, we are looking for a Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
You will be part of the financial department and interact with two products - cryptocard (spending your crypto with a debit card) and cryptoprocessing (buying and selling crypto).

Work format: remote
Employment: full-time
Salary range: 1000-2000 USD

**Key Responsibilities:

● Chargeback Processing:** Manage and process clients' chargebacks in collaboration with our card provider;
● Discrepancy Resolution: Address and resolve issues such as accidental doublespends, merchant refunds, manual transaction reversals, and merchant claims regarding undelivered funds;
● Client Communication: Communicate with clients to investigate their transactions, provide updates, and convey the outcomes of investigations;
● Ad-hoc tasks: filling out various forms for our banks or providers, dealing with invoices for buying/selling crypto, etc.

**Our expectations:

**● English: Minimum B2 level proficiency, as all customer communications are conducted in English via text-based channels (no voice chats);
● Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.


It's cool if you have:

● Basic understanding of SQL is advantageous. While creating SQL queries is not required, the ability to comprehend how data is retrieved and utilized is beneficial;
● Previous experience working in a banking environment, as it provides valuable niche knowledge relevant to our financial products.

Work Schedule:

● Monday to Friday (5 days a week with 2 days off).
● No night shifts required.

You can apply for a vacancy at https://utorg.bamboohr.com/careers/63 👨‍💻💫

#vacancy #designer #design #graphicdesign #creative #illustration #photoshop #figma #ideas

**Communication Designer

UTORG** is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.

Now, we are looking for a Communication Designer who will strengthen our team and contribute to the success of our products and the bright future of Web3.

Work format: remote
Employment: full-time
Salary range: 1500-3500 USD

Communication Designer — What You’ll Do:

● Tell engaging stories visually;
● Work closely with the marketing, content, and product teams to develop visuals for promotions, campaigns, and product launches;
● Prepare graphics and motion for Social Media and advertising networks;
● Create presentations and landings;
● Don’t lower the bar.

The Skills and Experience You Bring:

● 3+ years of experience as a Graphic designer or in a similar role;
● A Portfolio of projects available to share that showcases your design skills and capabilities;
● Photoshop, Illustrator, Figma, After Effects;
● Creative thinking and ingenuity, the ability to come up with something; unconventional: an idea, a form, a solution - something that attracts attention;
● Stay updated with the latest graphic design trends;
● Understand the specifics of branding digital products and different media: physical and digital;
● Literacy and attentiveness;
● Ability to estimate and meet deadlines.

Bonus points if you have:

● Experience with Webflow/Tilda/Framer;
● Knowledge of any 3D software, ideally blender;
● If you have illustration skills, we will be happy to apply them;
● Experience with Slack, Jira, etc;
● Interest and experience with AI tools;
● Calm attitude to criticism. There will be a lot of feedback. You have to live with it, work, and remember that only work is always criticized;
● Immersed in the crypto culture, aware of the prevailing narratives.

Being a part of the team means:

● Millions of people across the world will see the results of your work;
● You will engage with world-leading companies;
● Budget for professional development (training programs of your choice);
● Flexible working hours;
● Paid vacation and sick leave;
● Frequent bonuses for good performance.

You can apply for a vacancy at https://utorg.bamboohr.com/careers/65 👨‍💻💫