#vacancy #support #helpdesk #crypto #blockchain #fintech #financesupport #1stlinesupport #2ndlinesupport #l1support #l2support

**Support Specialist – CryptoCard and Processing (Financial Department)

UTORG** is a fintech company holding VASP licenses and operating in 187 countries. We build digital products at the intersection of DeFi and TradFi, leveraging the world's cutting-edge technology.

Now, we are looking for a Support Specialist who will strengthen our team and contribute to the success of our products and the bright future of Web3.
You will be part of the financial department and interact with two products - cryptocard (spending your crypto with a debit card) and cryptoprocessing (buying and selling crypto).

Work format: remote
Employment: full-time
Salary range: 1000-2000 USD

**Key Responsibilities:

● Chargeback Processing:** Manage and process clients' chargebacks in collaboration with our card provider;
● Discrepancy Resolution: Address and resolve issues such as accidental doublespends, merchant refunds, manual transaction reversals, and merchant claims regarding undelivered funds;
● Client Communication: Communicate with clients to investigate their transactions, provide updates, and convey the outcomes of investigations;
● Ad-hoc tasks: filling out various forms for our banks or providers, dealing with invoices for buying/selling crypto, etc.

**Our expectations:

**● English: Minimum B2 level proficiency, as all customer communications are conducted in English via text-based channels (no voice chats);
● Attention to detail, responsibility, proactiveness, and customer orientation - as basic and cliche as it sounds, it's important qualities since we are building financial products and it's extremely important to pay close attention to the issue at hand and determine what exactly is going on and why.


It's cool if you have:

● Basic understanding of SQL is advantageous. While creating SQL queries is not required, the ability to comprehend how data is retrieved and utilized is beneficial;
● Previous experience working in a banking environment, as it provides valuable niche knowledge relevant to our financial products.

Work Schedule:

● Monday to Friday (5 days a week with 2 days off).
● No night shifts required.

You can apply for a vacancy at https://utorg.bamboohr.com/careers/63 👨‍💻💫