Channels / CY iT HR
CY iT HR
@cyprusithr · supergroup
· filtered by
Irisha
📎 Webpage (not supported)
#vacancy #job #remote
Vacancy: Head of Online Technical and Customer Support
Work format: remote
Employment: full-time
☀️Sparklo is a global cleantech company producing and operating innovative solutions for plastic and aluminium recycling - Reverse Vending Machines (or Sparklomats, as we call them).
We're seeking a dynamic, experienced Head of Online Technical and Customer Support to oversee the customer support team across the MENA region. The ideal candidate is bilingual in Russian and English, with a solid background in technical support and customer service.
🌟Responsibilities
• Lead the online technical and customer support team to provide exceptional service
• Collaborate with cross-functional teams including IT, operations, and marketing to resolve customer complaints and improve service quality
• Monitor key performance indicators (KPIs) to measure the online support team's performance and identify areas for improvement
• Create training programs to continually enhance the technical skills and product knowledge of support team members
• Analyze customer feedback and data to identify trends, issues, and opportunities for improvement
• Ensure compliance with company protocols, procedures, and legal and regulatory requirements
🌟Qualifications
• Fluency in Russian and English is required (both written and spoken); knowledge of Arabic is an advantage
• Proven experience in a leadership role within technical support or customer service, preferably in the technology or retail sector
• Strong technical skills with the ability to troubleshoot and resolve software, hardware, and mobile application issues
• Excellent communication and interpersonal skills, with a customer-focused approach
• Experience in a multicultural setting and managing teams across various regions
✨We offer
• Challenging tasks, working on a technologically advanced product that society needs
• Competitive salary
• Opportunities for development and growth within an international company
• Remote work 5/2 with flexible hours
• Young, friendly team, transparent management
Irina,
📩@kazarovairisha
Vacancy: Head of Online Technical and Customer Support
Work format: remote
Employment: full-time
☀️Sparklo is a global cleantech company producing and operating innovative solutions for plastic and aluminium recycling - Reverse Vending Machines (or Sparklomats, as we call them).
We're seeking a dynamic, experienced Head of Online Technical and Customer Support to oversee the customer support team across the MENA region. The ideal candidate is bilingual in Russian and English, with a solid background in technical support and customer service.
🌟Responsibilities
• Lead the online technical and customer support team to provide exceptional service
• Collaborate with cross-functional teams including IT, operations, and marketing to resolve customer complaints and improve service quality
• Monitor key performance indicators (KPIs) to measure the online support team's performance and identify areas for improvement
• Create training programs to continually enhance the technical skills and product knowledge of support team members
• Analyze customer feedback and data to identify trends, issues, and opportunities for improvement
• Ensure compliance with company protocols, procedures, and legal and regulatory requirements
🌟Qualifications
• Fluency in Russian and English is required (both written and spoken); knowledge of Arabic is an advantage
• Proven experience in a leadership role within technical support or customer service, preferably in the technology or retail sector
• Strong technical skills with the ability to troubleshoot and resolve software, hardware, and mobile application issues
• Excellent communication and interpersonal skills, with a customer-focused approach
• Experience in a multicultural setting and managing teams across various regions
✨We offer
• Challenging tasks, working on a technologically advanced product that society needs
• Competitive salary
• Opportunities for development and growth within an international company
• Remote work 5/2 with flexible hours
• Young, friendly team, transparent management
Irina,
📩@kazarovairisha
1 message on this day