#vacancy #вакансия #remote #customer #support #supportmanager #europe #ukraine #georgia

A product company in the gambling sector is looking for a Night Shift Customer Support Manager

Location: Europe, Georgia, Ukraine

📌 Remote work; 12 hours night shifts (solo): 20:00 to 08:00 GMT+3.
📌 Working schedule 2/2.

KEY RESPONSIBILITIES:
- Provide high quality responses to clients.
- Create bonuses in line with business expectations.
- Credit bonuses to real users.
- Maintain the effective statistics monitoring and timely reporting of fraudulent activity to prevent financial & reputational losses.
- Provide support upon request from other departments, for example, creating guides.
- Transferring issues to tech dept.

EXPECTED SKILLS:
- Minimum one year of commercial customer support experience.
- Experience working night shifts.
- Ability to efficiently manage large-scale bonus crediting while ensuring accuracy and compliance.
- Knowledge of fraud detection techniques.
- Skills in data analysis tools for generating insights and reports on fraudulent activity.
- Strong problem-solving skills for addressing complex customer inquiries.
- Demonstrated attention to detail.
- Proficiency in using Google Spreadsheets/Microsoft.
- Fluent in Russian.
- Upper-Intermediate or higher level of English.

NICE TO HAVE:
- Experience in gambling industry.
- Understanding of NFT-mechanics and mechanics of P2E-games.

BENEFITS:
- Remote work
- 21 working days of vacation
- 5 personal days per year
- Wellness Day — weekend every 4th Friday of the month
- English speaking club
- Additional language learning bonus €150 per month
- 80% paid professional employee training
- Medical compensation
- €150 for the arrangement of the workplace
- Partial compensation for sports activities
- Bonuses for significant events and additional personal days if necessary
- Offline and online company parties and team buildings
- Well-being webinars and workshops
- Provided tech equipment

**HOW TO APPLY 📥
**Send your CV to Alex - Talent Acquisition Manager
• [email protected]
• tg: @alex_zabava