#vacancy #TechnicalAccount #remote
We are looking for a team member Technical Account Manager
**• Company: GLOBAL SEARCH (IT Agency)
• Format: UZBEKISTAN
• Salary: 2000-2500$
• Official employment
• Social package**
**
Tasks to solve**:
Establishing and overseeing both internal and external project expectations, encompassing escalation procedures and communication protocols across all tiers of technical and managerial hierarchy.
Respond to internal and external issues regarding Fraud Protection product; including, product usage, features, errors, and configuration.
Log all requests in the service desk and be the main line of support to the customer.
Write detailed problem reports for unanswered questions, product defects and post-mortem reports.
Assist in identifying and reporting issues related to design, reliability, and maintenance.
Work from the office or on customer sites as necessary to deliver the services.
Collaborate with experts across technical departments.
Act as a strategic technical advisor to customers on FP support related activities.

This role is perfect for you if:
Minimum 1-year of relevant experience in technical support, development, solution engineering. Relevant support may also include designing test cases, software consulting.
You are an excellent communicator, can articulate clear priorities, and gain support to pursue these developments.
You have experience working cross-functionally to solve complex problems
A bachelor’s degree in computer science, cybersecurity,
Excellent organizational skills, ability to communicate clearly, and strong problem resolution skills
What else we appreciate in our team
Knowledge of network technologies (TCP/IP)
Linux/Unix system administration experience
Experience with Python/JavaScript/TypeScript or another programming language
Mobile development experience: Swift, Objective-C, Java, Flutter, React Native, etc.
Experience working with RabbitMQ, Kafka and HTTP RESTful API services.

More details: @svitych001