#vacancy #Limassol #Head of Contact Centre
Full-time 5/2, work from office
Location - Limassol, Cyprus
Company: NDA (Gambling/Betting)

Hi! We are looking for a professional Chief Officer Customer Support/Head of Contact Centre to join our team.

Seniority level: Chief/Head/Lead

Requirements:
• Proven work experience as a Head of CRM, Head of Contact Centre or similar role for an iGaming business or equivalent;
• Experience in land based or online gambling business is a must;
• Solid background in customer acquisition strategies;
• Strong knowledge of CRM systems and principles — particularly customer life-cycle touch-points such as email, SMS, calls and more;
• Knowledge of communicative with calls,email, sms, chats, messengers methods and best practices.

Responsibilities:
• Monitor customer relationships with existing and new customers through CRM systems;
• Ensure the CRM system provides an effective sales funnel;
• Develop and implement marketing techniques and strategies that will drive new customers;
• Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRM strategies;
• Suggest new methods to address customers’ needs;
• Assist with organizing promotional events to reach prospective customers.

Our benefits to you:
• Work in an international company;
• Opportunity for career and professional growth;
• Paid vacation;

Contacts for your CV: @MaksyMari