#vacancy #CustomerService #Junior+ #Lead #Office #Tbilisi #Georgia

Hi all! I'm from Sherlocks-Team

VACANCY: Customer Service
The company is an expert in iGaming software, we create software for online gambling. We are based in Tbilisi near Freedom Square.

JOB SUMMARY
The Customer Service Job Summary focuses on providing quality customer service, including customer communication, problem resolution, order processing, feedback collection, and data management. It also addresses teamwork, education, customer service policy compliance, and customer experience improvement in pursuit of continuous improvement.

RESPONSIBILITIES:
✔️Customer Service:
• Responding to customer inquiries and requests
• Provide information on products and services
✔️Telephone Answering:

• Answering incoming calls and resolving problems.
• Accept and track orders
✔️Email and chat response:
• Respond to email and chat inquiries
• Resolve customer complaints and claims
• Escalate issues when necessary
• Inventory management and shipping arrangements
✔️Customer Feedback:

• Gathering customer feedback
• Gathering feedback from customers
• Respond to suggestions for service improvements
• Customer Data Management
✔️Customer Data Management:

• Manage and update customer information
• Database maintenance
✔️Education and Training:

• Education and training for new employees
• Customer Service Skills

REQUIREMENTS:
✔️Problem Solving Skills: Ability to resolve customer issues and complaints quickly and effectively
✔️Teamwork: Team collaboration and coordination skills
✔️Data Management: Experience managing customer information and inquiry data and handling databases
✔️Computer Skills: Basic computer skills (e.g., email, word processing, spreadsheets)
✔️Customer Service Policy Compliance: Compliance with company customer service policies and regulations
✔️Initiative: Proactive problem solving and willingness to provide suggestions for service process improvement
✔️Emergency Response: Ability to remain calm in emergencies and high-stress situations
✔️Communication Skills:
• Excellent verbal and written communication skills
• Ability to interact effectively with clients and solve problems
• Native Russian and Business level English language skills
• Customer Service Experience, customer relations, or related experience (e.g., 1+ years)
✔️Responding to Diversity:
• Respect for diverse customer backgrounds and cultures
• Respectful and inclusive of diverse customer backgrounds and cultures

WORKING CONDITIONS
✔️Work in an international company
✔️Flexible work schedule, 8-hour working day
✔️Work in the Tbilisi office (Georgia)
✔️Salary will be finalized at the interview. Previous salary will be taken into consideration

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