#job #vacancy #Кипр #Cyprus #Support #Engineer #relocation #Supportengineer #systemengineer #technicalsupport

Привет! Ищу Senior Technical Support/ System Engineer в нашу команду на Кипре (Conzylum ltd).
Компания оформляет рабочую визу, предусмотрена поддержка в случае релокации.

Vacancy: Senior Support Engineer
Working format: Remote and office
Office: Nicosia, Cyprus
Salary: Up to 5500 Euro gross

Project: We are looking for a Technical Support/System Engineer to work on critical infrastructure service that supports almost all IT processes of our customers.
We work in a distributed international team with well-established processes based on Scrum.

What will you do:

• Analyze and resolve L2 support cases in the EBM (Enterprise Batch Management) infrastructure
• Escalate to the engineering team where appropriate
• Consult development teams to setup, configure, deploy, and run their batch solutions
• Support configuration, testing, and rollout of changes in the batch infrastructure
• Monitor the batch infrastructure
• On-call support (24/7 with weekly rotations) and shift-based work
• Coordinate weekly activities between multiple teams
• Reporting activities to management, providing ad-hoc needed reports by request

What we expect from the candidate:

• Unix/Linux knowledge
• Experience as support/system engineer 5+ years
• Good spoken and written English
• SQL and scripting knowledge
• Database knowledge e.g. Oracle, DB2, and/or SQL Server
• Customer friendliness (relevant experience in customer support) and proactiveness in finding the best solution to the problem (short and long-term)
• Wide knowledge and interest in technologies
• Ability to quickly learn and dig into new areas
• Can work Independent but also as a team player
• Readiness for shift work and on-call duties
• Experience in automation of daily routine tasks

Nice to have:

• Azure (or other cloud solutions) basic experience
• Mainframe/JCL/UC4 knowledge
• Knowledge and experience in UC4 or other scheduling engines

What we offer:

• Relocation bonus (1 gross monthly salary) - in case of relocation; visa support and coverage of all migration procedures, and coverage of family migration expenses.
• Office in Nicosia (Cyprus) close to Athalassa National Forest Park.
• Large kitchen that has access to the private rooftop with a wonderful view.
• The opportunity to combine work from the office and remote work (work from the office is required only on «team days», approximately once a month).
• Child's bonus (monthly allowance for each child).
• International medical insurance (in-hospital and out-of-hospital treatment including covid coverage).
• 100% paid sick days (up to 10 working days per year).
• 10 working days for self-development and individual development plans that are carefully thought out with a technical expert/mentor.
• English, German, Greek Language courses (online and offline courses with the corporate teachers in groups depending on the starting level) and additional business English training.
• Soft skills development training (facilitation, feedback, coaching, etc.).
• Access to professional certifications (Azure, Oracle, Scrum Master, etc.).
• Opportunity to participate in international workshops and business trips.

Контакты: @viktoriia2102, [email protected]