Channels / CY iT HR
CY iT HR
@cyprusithr · supergroup
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Snorka
Snorka
2023-09-11 14:08 UTC
#vacancy #on-site #limassol #customersupport #TechnicalSupport #fulltime
A performance marketing company for escalating partnerships and performance based in Limassol is looking for passionate individuals to join the Support team.
The ideal candidate will in maintaining a high level of product support in several projects, with the primary one being a CRM for a CPA network.
Key Responsibilities:
1. Provide efficient online chat support via communication channels such as Zendesk, Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
2. Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
3. Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
4. Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
5. Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
6. Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
**
Our ideal candidate will possess: **
1. Advanced proficiency in the English language (C1 level).
2. At least 6 months of relevant experience in customer service or support.
3. A background in IT would be advantageous.
4. A customer-focused mindset.
5. The ability to work effectively in a team.
6. A sense of accountability when working remotely.
7. The capability to solve problems independently.
8. Strong learning abilities.
9. The ability to manage stress.
10. Confidence in using a PC.
For cv and additinal info - please PM
A performance marketing company for escalating partnerships and performance based in Limassol is looking for passionate individuals to join the Support team.
The ideal candidate will in maintaining a high level of product support in several projects, with the primary one being a CRM for a CPA network.
Key Responsibilities:
1. Provide efficient online chat support via communication channels such as Zendesk, Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
2. Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
3. Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
4. Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
5. Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
6. Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.
**
Our ideal candidate will possess: **
1. Advanced proficiency in the English language (C1 level).
2. At least 6 months of relevant experience in customer service or support.
3. A background in IT would be advantageous.
4. A customer-focused mindset.
5. The ability to work effectively in a team.
6. A sense of accountability when working remotely.
7. The capability to solve problems independently.
8. Strong learning abilities.
9. The ability to manage stress.
10. Confidence in using a PC.
For cv and additinal info - please PM
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