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@cyprusithr · supergroup · filtered by Anastasia A
Anastasia A 2023-09-11 07:01 UTC webpage
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#vacancy #CS #CustomerSupport #TechSupport #CustomerSuccess #Limassol #fulltime #remote

🔥 Role: Tech Support Spesialist
👩‍💻 Company: IREV
🇨🇾 Location: Limassol
⏰ Job typr: Fulltime
🔍 Experience: junior, 0,5+ year in tech support would be advantage

IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.

Key Responsibilities:
• Provide efficient online chat support via communication channels such as Zendesk, Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.

Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.

Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
Comfortable office in the central office of Limassol, Cyprus.
Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03).
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.


If you are passionate about affiliate marketing, have a proven sales track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
Anastasia A 2023-09-11 07:02 UTC webpage
📎 Webpage (not supported)
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#vacancy #onsite #office #golang #go #typesript #API #junior #middle

🎯Role: Golang developer**
🚀Company: IREV
👩‍💻Seniority lvl: Junior+ (1+ years of experience in commercial development)
⌛️Job type: Full-time
🌎Location: Limassol, Cyprus**

As a Junior Golang Developer, you will be responsible for crafting custom integrations, reading and interpreting API documentation, and ensuring the seamless integration of our solutions with third-party APIs and services. We value your ability to create tailored solutions and your commitment to delivering top-notch software.

Responsibilities:

-Supporting and Implementing Integrations: Collaborate with the Customer Success unit to understand client integration requirements and execute the development of seamless integrations with third-party APIs and services.
-Creating Custom Solutions: Craft tailor-made solutions to meet client-specific integration needs, ensuring that the software seamlessly integrates with their existing systems.
-Reading and Analysing API Documentation: Dive into API documentation provided by clients and third-party providers, deciphering complex technical information, and leveraging it to build robust integrations.
-Testing and Debugging: Conduct thorough testing and debugging of integration components to guarantee reliability and optimal performance, resolving any issues promptly.
-Documentation and Knowledge Sharing: Maintain comprehensive documentation of integration processes, configurations, and troubleshooting procedures. Share knowledge and insights with the team to foster continuous improvement.
-Monitoring and Optimisation: Monitor the performance of integrations in real-time, proactively identify bottlenecks, and implement optimisations to enhance efficiency.
-Collaborative Communication: Maintain effective and collaborative communication with teammates from the Customer Success unit to gather integration requirements, provide progress updates, and offer technical support, ensuring a cohesive and client-focused approach to integration projects.
-Staying Current: Stay abreast of the latest developments in Golang and relevant technologies, incorporating best practices and emerging trends into integration projects.

Requirements:

-1+ year of commercial experience of Golang development.
-0,5 year of experience with TypeScript.
-Understand the intricacies of HTTP and TCP/IP.
-Possess a solid understanding of data structures and data types.
-Are well-versed in Object-Oriented Programming (OOP) and design patterns.
-Have practical experience with API utilisation and design.
-Have an upper-Intermediate level of English proficiency.
-Demonstrate a strong aptitude for learning and self-improvement.

Additional Skills That Would Be a Plus:

-Familiarity with version control systems (e.g., Git).
-Knowledge of containerisation technologies such as Docker and Docker-compose, including the ability to containerize services.
-Prior experience in developing web services.
-Proficiency with web frameworks like Echo or similar.

What we can offer:

-Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
-Convenient office location at the heart of Limassol.
-Competitive compensation package that reflects your skills and experience.
-A transparent grade system that allows you to track your progress and grow within the company.
-Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
-Take advantage of 7 paid sick leaves annually, no doctor's note required.
-An inclusive and adaptable company culture.
-Team Buildings and Happy hours.

If you are passionate about affiliate marketing, have a proven sales track record, and thrive in a dynamic, growth-oriented environment, we would love to hear from you. Join our team and be part of shaping the future of affiliate marketing with our innovative SaaS platform!
📩HR @hr_irev
Anastasia A 2023-09-11 07:06 UTC webpage
📎 Webpage (not supported)
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#vacancy #onsite #office #ux #ui #designer

🎯Role: UX/UI Designer**
🚀Company: IREV
👩‍💻Seniority lvl: MIddle+ (3+ years of experience)
⌛️Job type: Full-time
🌎Location: Limassol, Cyprus**

As a UX/UI Designer, you will be responsible for designing and developing user flows, prototypes, and concepts for different parts of the interface. You will also be responsible for maintaining component libraries, interacting with graphic designers, UI designers and developers, and keeping abreast of industry trends.

Responsibilities:
• Conduct user research to understand user needs, behaviors, and preferences, and gather insights to inform the design process;
• Create user personas, user journeys, and user flows to map out the end-to-end user experience for CRM interfaces and marketing products;
• Design and develop UI interfaces for CRM systems and marketing products, ensuring a seamless and visually appealing user experience;
• Develop user flow for individual parts/widgets of the CRM interface, create prototypes;
• Create concepts for different parts of the interface, offer your own solutions;
• Build and maintain component libraries for multiple projects;
• Collaborate with graphic designers, UI designers, and developers to create intuitive and user-friendly interfaces;
• Stay up-to-date with industry trends and best practices;
• Find creative solutions to UX issues, such as widget usability in CRM, search usability;
• Use task managers such as Jira and YouTrack;
• Participate in team meetings and contribute to project planning and execution.

**Our ideal candidate will posses:
**• 3+ years of commercial experience;
• Proficiency in Figma, Photoshop, Illustrator;
• Upper-intermediate level of English;
• Ability to design and draw clear web and mobile interfaces;
• Knowledge of modern trends in digital design and ability to work with references;
• Knowledge in typography;
• Ability to build UI kits and icon packs;
• Ability to work with Figma libraries;
• Understanding of UI/UX principles;
• Ability to collect and analyze requirements;
• Knowledge of the specifics of working with various platforms (iOS, Android, Web, adaptive layout);
• Animation skills in After Effects and Experience working with Scrum methodology would be a strong plus.

Benefits:
•Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!
Comfortable office in the central office of Limassol, Cyprus.
•Ability to grow with the company within transparent grading system.
•Enjoy a generous vacation package of 21 working days per year, with paid vacation available after just 3 months of continuous employment.
•Take advantage of 7 paid sick leaves annually, no doctor's note required.
•An inclusive and adaptable company culture.
•Team Buildings and Happy hours.

At IREV, we believe that our success is built on the success of our employees. We are committed to providing a positive and rewarding work environment where everyone has the opportunity to thrive and contribute to our shared goals. If you are looking for a challenging and rewarding role that allows you to grow and develop your skills as a UX/UI Designer, we encourage you to apply for this position!
📩HR @hr_irev
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