#vacancy #ServiceManager #remote #relocation #Customertimes

Company: Customertimes
Location: Remote or relocation to Georgia or Montenegro
English: B2-C1
Position: Service Manager

👩🏻‍💻**Project

**Customertimes is a global IT consulting company headquartered in New York City with offices in 11 countries. We specialize in the development and implementation of cutting-edge technology solutions for business transformation. Our international team includes 1800+ skilled professionals. We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries. Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector. Our clients include companies such as IQVIA, UPSA, L'Oreal, Dyson, Philips, Sharp, and Danone.

**🏃‍♂️Responsibilities

**● Communication with external customers, building partnerships;
● Tracking contracts for support services (signing of new ones, prolongation of existing ones);
● Organization of the work of the development and support team (consultants, analysts, developers, testers), including setting and monitoring the implementation of tasks;
● Development of competencies and skill level of department employees;
● Coordination and improvement of business processes within the department;
● Tracking the deadlines for the implementation of SLA and financial performance of the department;
● Preparation of analytics based on the results of the work of the department (regular and ad-hoc).

**🎓Requirements

**● Work experience as a service manager or in a similar position for at least 2 years;
● Knowledge of standards and ITIL application experience;
● Experience with CRM system;
● English at least Upper-Intermediate level;
● Knowledge of the French language is desirable.

**💌Working Conditions

**-Trial period – 3 months;
-Regular salary and position reviews;
-Flexible schedule and remote work;
-20 working days of paid vacation leave;
-15 working days of paid sick leave with a certificate;
-5 day off for personal purposes;
-Medical insurance covered by employee and reimbursed by the company after supporting documents are provided to the employer.