#vacancy #CS #CustomerSupport #TechSupport #CustomerSuccess #Limassol #fulltime #remote

🔥 Role: Tech Support Spesialist
👩‍💻 Company: IRev
🇨🇾 Location: Limassol/remote
⏰ Fulltime
🔍Experience: junior, 0,5+ year in tech support would be advantage

IREV is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support.

Key Responsibilities:
• Provide efficient online chat support via communication channels such as Slack, Skype, Telegram, and Jira, to ensure users' questions and concerns are resolved in a timely and effective manner.
• Maintain and update user resources such as FAQs, RAQs, and guides, to ensure they are relevant and up-to-date, helping users better understand our products and services.
• Manage user requests and complaints by assessing and determining the best course of action, coordinating with other teams as necessary, and providing timely and accurate updates to users.
• Identify technical issues by asking users specific questions to isolate and diagnose the problem, then report it to our technical team in a clear and concise manner to ensure prompt resolution.
• Create detailed bug reports to provide our technical team with accurate information on technical issues, helping them resolve the issue efficiently.
• Serve as a buffer between our technical team and users by communicating updates, progress, and other information in a clear and professional manner, while also advocating for users' needs and concerns.

Our ideal candidate will possess:
• Advanced proficiency in English (C1 level).
• A minimum of 0,5 y of relevant experience in customer service or support.
• A background in IT would be a great advantage.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.

Benefits:
• REMOTE or Comfortable office in the central office of Limassol, Cyprus;
• Work-shifts (from 9:30 till 18:00 or from 15:30 to 00:00 UTC + 03);
• Ability to grow with the company within transparent grading system;
• An inclusive and adaptable company culture;
• Competitive salary based on experience;
• Visa help for qualified candidates;
• 21 days paid vacation;
• Yearly Flex days.

Feel great fit? dm HR @hr_irev