#vacancy #remote #it #вакансия #IToperations #operationsmanager

SEPA payments IT Operations Manager provides supervision and hands-on support for product-wide operation initiatives. This position involves understanding of product enhancement and support operations, managing day-to-day metrics and system settings, assisting the team and external partners on integration of the product. A successful candidate to this position should be capable of working in a mix of roles of IT Operations support manager and IT Project Manager.

Responsibilities:

✅ Ensure smooth operations of all IT systems and data security
✅ Oversee daily metrics and adjust admin settings accordingly
✅ Assist the team and partners on handling special cases with users’ transactions
✅ Oversee production support teams, user technical support, production job schedules
✅ Handle tech related issues on new partners’ integrations, including consulting of the partner’s tech team
✅ Leading the ongoing product development, managing the product development team, budget, timeline and delivery
✅ Manage relationships with third-party vendors for support and project management
✅ Keeping the product documentation full and up-to-date
✅ Understand and track applicable regulatory and reporting requirements
✅ Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
✅ Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
✅ Perform any other duties as required or assigned

Requirements:

✅ 3+ years’ experience working in an IT Operations management, Team Lead or related role in an enterprise environment
✅ Knowledge of functioning of SEPA, SWIFT
✅ Familiarity of accounting of payment transactions
✅ Experience working with vendor contracts and licensing
✅ Familiarity working with enterprise project planning and resourcing
✅ External customer-facing production support experience
✅ Knowledgeable with a variety of infrastructure technologies
✅ Strong critical thinker with problem solving attitude