#vacancy #customersupport #english #nightshift #remote
🌟An international company that creates a new generation of financial services
for the business sector is looking for Customer Support Agent

The team are on-hand 24/7 to support our customers around the world. As such, this
role will be a permanent night shift position, based on a rotating shift pattern. Our night
team usually operates between the hours of 10pm and 6am GMT+1.


✅ Responsibilities:
- Providing exceptional customer support via live chat, email and social media
- Showing ownership and accountability for offering solutions that help and
benefit our customers
- Maintaining high service standards and continually improving the service to
our customers
- Responding to customer complaints and escalating issues as necessary
- Have a great passion to improve our service & products
- Describe and assign tasks for the technical team via Jira
- Work well within a very talented and dynamic team

✅ Requirements:
- Strong spoken and written English
- Customer service background preferred, and live chat experience is even
better
- Has an aspiration to grow within Mercuryo and contribute to building team
culture
- Previous FinTech start-up is preferable, crypto understanding is great but not
essential
- Experience using Jira & Intercom (Or similar Customer Service systems)


✅ What we offer:
- Competitive salary
- Bonuses and salary revisions according to your performance
- An attractive package of compensations and benefits based on your personal needs
- Professional development
- An opportunity to introduce your ideas – constructive creativity and proactivity are embraced and valued
- Straightforward strategy, democratic environment, friendly team, healthy atmosphere, and respect towards your opinion