#vacancy #head #lead #senior #headCS #CustomerSupport #Customer Success #limassol #onsite

IRev is looking for an experienced and proactive Head of Customer Support to join our company.

🎯**Role: Head of Customer Support
🚀Company: IRev
👩‍💻Seniority lvl: Head, 5+ years experience
⌛️Job type: Full-time
🌎Location: Limassol, Cyprus
💸Salary: 3k euro
**
Key responsibilities:

-Set up and manage the customer support team, including hiring, training, and coaching team members.
-Develop and implement customer support processes and procedures that meet the needs of our customers and our business goals.
-Monitor and review the effectiveness of customer support processes and procedures on an ongoing basis, and make adjustments as needed.
-Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.
-Analyze customer support data to identify trends, and make recommendations for improvements.
-Ensure that customer support goals and KPIs are met or exceeded, and report on progress to senior management.

Our ideal candidate will possess:

-5+ years of experience in Customer Support, with at least 2 years in a leadership role as Head of Customer Support.
-Strong communication skills and fluent in English (C1+ level).
-Demonstrated success in setting up and managing a customer support team, including hiring and training team members.
-Proven ability to develop and implement customer support processes and procedures that improve customer satisfaction and business performance.
-Experience in analyzing customer support data and using it to make data-driven decisions.
-Ability to work collaboratively with cross-functional teams, and to manage multiple projects simultaneously.
-Passion for customer support and commitment to delivering an exceptional customer experience.
-Experience in a startup or fast-paced environment, with the ability to adapt to change quickly and thrive in a dynamic environment.

Benefits:

-Comfortable office in the central office of Limassol, Cyprus.
-Ability to grow with the company within transparent grading system.
-An inclusive and adaptable company culture.
-Competitive salary based on experience.
-Visa help for qualified candidates.
-20 working days paid vacation.
-7 days sick leaves.
-Yearly Flex days.

Feel great fit? Cantact HR @stasyaur directly to discuss details @stasyaur