#vacancy #CS #CustomerSupport #Limassol #fulltime

🔥 Role: Customer Support Spesialist
👩‍💻 Company: IRev
🇨🇾 Office: Limassol
⏰ Fulltime
🔍Experience: junior, 1+ year in CS would be advantage
IRev is a revolutionary performance marketing company for escalating partnerships and performance.
We are seeking passionate individuals to join our Customer Support team and assist us in maintaining a high level of product support. Our team is responsible for several projects, with the primary one being a CRM for a CPA network.

Key Responsibilities:
• Provide online chat support through platforms such as Slack, Skype, Telegram, and Jira.
• Maintain and update FAQs, RAQs, and guides.
• Manage user requests and complaints.
• Identify technical issues.
• Create bug reports.
• Serve as a buffer between our technical team and our users.

Our ideal candidate will possess:
• Advanced proficiency in the English language (C1 level).
• A minimum of 1 year of relevant experience in customer service or support.
• A background in IT would be advantageous.
• A customer-focused mindset.
• The ability to work effectively in a team.
• A sense of accountability when working remotely.
• The capability to solve problems independently.
• Strong learning abilities.
• The ability to manage stress.
• Confidence in using a PC.

Benefits:
• Full remote work (from any part of the world) OR comfortable office in the central office of Limassol, Cyprus;
• Work-shifts (from 10:00 till 18:00 or from 16:00 to 00:00 UTC + 03);
• Ability to grow with the company within transparent grading system;
• An inclusive and adaptable company culture;
• Competitive salary based on experience;
• Visa help for qualified candidates;
• 3 Weeks paid vacation;
• Yearly Flex days.

Feel great fit? Apply on https://geekjob.ru/haFh or dm me @stasyaur