#vacancy #paphos #Payment Representative

❗️Vacancy ❗️

Payment Representative

If you have a similar job experience (Customer Support Representative, Payment Representative, Account manager ) in the gaming sphere and you want to work in a professional team - the position is YOURS!

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Payment Representative  Responsibilities:

- Processing withdrawal and deposit requests of players who come to the chat or write to the mail.
- Analyzing problems (unsuccessful deposit or withdrawal, wager calculation, bonus abuse, etc) that arise and finding a solution.
- Communication between our and other departments to improve the work of the project. Report about bugs, problems and updates with payment systems.
- Creation of financial cases and their transfer to the technical department.
- Verify documents , check deposit activity, bet history, duplicate accounts and any fraud.
- Report on situations in mails to understand the general situation in our department by employees of another department.


Requirements:

- Experience in IGaming sector,
- Level of English B2 \ C1,
- Confident PC user,
- Ability to work quickly with a large flow of incoming customer requests,
- Knowledge of ethics of communication with clients,
- Developed memory and attention,
- Customer focus and multitasking,
- Knowledge of admin and chat systems.


Benefits:
- 1 month of paid trial period,
- Company insurance,
- Lunch,
- Transfer to work (if needed),
- Training and additional courses at the expense of the company,
- Equipment for work is provided by the company.